OCBC / Admin Officer
SGQR Project
The project encompasses three key aspects: 1) Usability Testing: Evaluated the design layout of the new SGQR Application Form with the aim of simplifying the application process. The objective was to provide users with clear guidance on what is required and where to input information at a glance, thus eliminating confusion and frustration associated with ambiguous instructions and unnecessary queries. 2) User Acceptance Testing: Collaborated with the IT team to simulate diverse customer personas on IBM System i or AS400. This effort aimed to ensure a seamless customer experience during the application process for SGQR online and across various devices, minimizing processing delays and mitigating customer complaints. 3) Application Processing: Following the product launch, facilitated application submissions through both online and offline channels. Applications were processed through different systems corresponding to their respective channels. My role involved processing applications and collecting feedback to identify areas for potential enhancement.