I love solving problems, finding solutions and supporting a plan, person or a process.
I cherish seeing the people and things that I support succeed
I strive to always get feedback and document what we do best to repeat the success that we have achieved
I can speak my thoughts freely and I am straightforward (sometimes too straightforward)
I easily see connections and marvel at how we could integrate people and things to use it to our advantage
Gallup Strength Finder tells me that I am a Strategic, Communicator, Connectedness, Includer and Activator
I am currently a Financial Coach for Filipinos here in Singapore, I use the systematic approach of managing businesses and start ups to teach and guide Filipinos here in Singapore in managing their Finances. Before this, I was Business Consultant for Amazon Sellers in the US, UK, CA and EU where I am help Entrepreneurs or Digital Nomads build a 1 man team into a 25 to 50 person organization big enough to be sold or bough by a bigger organization.
My Background really is in Business Process Improvement and Strategy Formulation, I was part of a small construction firm of 50 that I helped grow to a 700 FTE group of 7 companies back in the Philippines.
Me and My Wife decided to stay here in Singapore to support her dream of becoming a mechanical engineer here in Singapore and see the opportunities that our family can have here.
In the mean time, I choose to become a Financial Coach to Filipinos here in SG since I see this as a platform that allows me to use my skills as I see fit and implement a strategy that can be considered as unconventional but allows me to provide value first to all my clients and build out a following organically.
I want to be part of a change that will help make things clear, simple and efficient. I believe that using my skills, experience and capacities I can be of great value to others and in doing so I want to become both financially free and be able to support others in a sustainable manner as well
I want to enable my family and support their dreams and aspirations as well as be a great provider for them
I want to be very good at what I do and that I could share and teach it to others as well
I want to continuously learn, improve my discipline and inspire people
• Established and Managed a Customer Management System for Email and Chat Support using Freshdesk and Zendesk • Developed and Managed Various Lead Generation Platforms for Marketing from • Click Funnels, Landing Pages to Facebook Ads Autoresponders • Established and Managed a Product Listings Management and Monitoring Process in all Products in all platforms • Launched Products in Amazon UK, GERMANY, SPAIN, ITALY, FRANCE, CANADA and EBAY US • Coordinated and Manage Third Party Promotions Agencies for New Product Launches and Promotions • Lead the Creation and Roll Out of a New Enhanced Brand Content (EBC) Product Pages in Amazon.com and Amazon.co.uk which contributed to an increase in average sales conversion rate by 27% • Monitored International Inbound Shipping for inventory replenishment • Lead the review and case filing of product fulfillment charge adjustments, which resulted to the adjustment of 80% of fulfillment charges in the UK, EU and CANADA • Supervised and Managed the Graphic Designer to accommodate design requirements • Trained the Customer Service and Marketing Team Supervisor • Improved Data Gathering and Reporting Processes • Established the Recruitment and Onboarding Process of New Employees • Lead the Selection, Setup and Management of the New Office in Clark, Pampanga, Philippines last March 2017.
• Lead and Managed the Admin Team and Security Team • Establish and Managed the Asset, Vehicle and Facilities Management System of the Amici Group Organization • Managed the Procurement and Allocation of Office Supplies and Consumables with the Amici Group Organization • Managed Bills Payment and Other Office Maintenance payables • Reviewed and Negotiated Supplier Contracts for the Organization in relation to Office Supplies, Utilities, and Services • Managed and Improve the I.T. infrastructure of all office locations (7 Sites) • Developed, Implemented and Improve the security protocols of the organization which includes Security Guard Assignments, CCTV installation and monitoring and Security and Safety Procedures (Fire, Earthquake and Emergency Situations) • Lead Security Investigations on Internal cases such as Pilferage, Theft and Collusion • Overseen and Managed Acquisition, Renovation and Repair of Office Space and Facilities
• Lead and Managed the Government Compliance Team and the Business Process Team • Established and Developed the Business Processes to align to Business Goals • Have established and implemented the ISO 9001 2008 Quality Management System in the organization • Established and Developed Management Systems for Operational Efficiency including o Online Document Control and Retrieval System o Online Business Process Workflows o HRIS o Government Compliance Management & Monitoring o Automated Bills Payment System o Online Service Requisition System o Online Communication Management Systems (Internal Communications) • Establish Adhoc Business Processes for project teams and special projects • Establish and Implemented Customer Service Standard Responses and Service Level Agreements (SLAs) • Assisted the Development of a Standard Encoding Protocol for our Enterprise CRM • Liaise on all Government Agencies such as the BIR, Customs, Local Government, Construction Authority (PCAB) etc. • Overseen and Managed the creation and registration of (5) Five Corporations within the Amici Group of Companies • Assisted in the development of Corporate Strategy in all matters relating to business processes • Established and Developed the Process Improvement Culture of the organization • Conducted Trainings and Seminar on ISO 9001:2008, Business Process Improvement, Lean Six Sigma and Leadership
• Lead and Managed 5 Sales Teams (Systems/B2B Group, Retail Group, Office Sales Group, Domestic Sales Group and the Condominium Sales Group) • Managed, Monitored and Assigned Sales Leads to each team • Managed and Review data in the Sales CRM • Reviewed and Approved Cash Request, Business Trips and Sales Calls for Special Projects • Ensured proper Implementation of the Sales Process, Price Audits, Quotation Approvals and Referral Payment Process • Monitored Monthly and Quarterly Sales, Expenses and Receivables • Reviewed All Bid Proposals and Quotation, including special offers and guarantees • Prepared Bid Proposals, Counter Offers, Electronic Bid Proposal and Sales Contracts for Projects worth more than 10 Million • Monitored all international shipments, customs processing and forwarding for special projects • Managed and Accommodate Customer Complaint Escalations and Key Accounts Request and Concerns • Streamlined all projects related to project turnover and management which led to an increase of annual project capacity of 12 to 27 • Established the Project Data Documentation Management System • Established the Standard Bill of Quantities and Bill of Materials per Project Type (HVAC, CPS and FIRE PROTECTION) • Monitor all Project Installation and Construction • Prepare and Finalize Testing and Commissioning Documents • Established and Implemented operational programs such as incentive plan, lead generation system and sales management • Lead and Organized Sales Seminars, Golf Tournaments and Client Events
Have Undergone a 6 month intensive training working in all 10 department of the Amici Group of Companies and provided comprehensive action plans to improve the operation of each department
2012-06 - 2012-12
Established the Goverment Compliance Management and Document Management System | 320 Hours
The monitoring of Government Compliance Requirements were decentralized as well as the safekeeping of all relevant documents, this results to a slow and unreliable process which resulted to penalties of more than 2 Million pesos annually.
With the application of ISO 9001:2008 format of record management as well as documentation of all government compliance processes, we have centralized both government compliance management and Document and Archive Management
Any document within the centralized archive system can be retrieved within 15 minutes, while we have limited government penalties to 100k last 2014 and 30k last 2015
2016-12 - 2017-3
Implemented and Transitioned 80% of our processes to an automated BPM platform | 960 Hours
After documenting most of our processes, our Audit Department had a big problem, how to audit all the processes with a team of 8 personnel. So I proposed the use of an automated BPM platform (KissFlow), based on our research it is the most easy to use and simple BPM software in the market. It simply enabled use to convert our manual forms to online forms,set business rules that the system could follow and enabled the live generation of reports. Although it is a paid service, I have convinced the board that it will only cost 2 minimum paid employee per month but will save around 40% of the actual time worked by all of the employee daily, which translated into more than 20 million in savings annually.
We have shorten the processing time and report generation time of the following processes. Manpower request, Onboarding Proceess, Cash Request, Check Request, Refferal Request etc.
2015-12 - 2017-3
Documented 132 processes ( Introduction of ISO 9001:2008 QMS ) | 3840 Hours
As the new Business Process Management Head, I needed to document all existing processes. So I started by creating the Procedure Approval Process to ensure that all new procedures will be documented and will undergo the necessary review and approval, I have also created the procedure format for all existing processes and have established the process creation workflow. I have developed a team of business process officers as well from a single officer to 3 officers currently.
This enabled the management to easily review existing processes, realign or revised those that needs to be update and request for new processes that is needed.
2014-12 - 2017-3
IVR Phone System Set up | 480 Hours
I identified that 90% percentage of answered calls by our office sales team (telemarketers) are intended for other departments. This resulted to less time to conduct outbound sales, which is why me and my team look for alternatives and found a solution that we benchmark to existing large corporation. The Interactive Voice Receptionist, the voice prompt that you hear when you can a trunk line number, it provides a local directory for callers to go directly without a need for person to transfer the call.
Increase sales output of the Office Sales Team to 4 Million from 2.5 Million and eventually hit 5 Million after 6 months
2012-12 - 2013-12
Established the Project Acceptance Process | 960 Hours
After a Supply and Install Contract was been one, it needs to be turned over to our project management committee, but the sales team also has a hard time to complete the project management committee in one meeting, making the actual turnover long and creates the need to have a series of meeting which results to delays and sometimes error in ordering or actual project installation. So instead of a single meeting, I arrange 4 meetings to take place, one for Project Acceptance, one for Design Verification, one for BOQ Finalization and one for Project Budget Approval, all are set for an hour and only the specific project committee needed for the meeting agenda is invited.
This resulted to a standardization of project turnover lead time of 14 working days and decreased change orders to just 3% of the project budget.