Kevin Christopher Lao

I identified that 90% percentage of answered calls by our office sales team (telemarketers) are intended for other departments. This resulted to less time to conduct outbound sales, which is why me and my team look for alternatives and found a solution that we benchmark to existing large corporation. The Interactive Voice Receptionist, the voice prompt that you hear when you can a trunk line number, it provides a local directory for callers to go directly without a need for person to transfer the call.

Increase sales output of the Office Sales Team to 4 Million from 2.5 Million and eventually hit 5 Million after 6 months

IVR Phone System Set up | 480 Hours

After documenting most of our processes, our Audit Department had a big problem, how to audit all the processes with a team of 8 personnel. So I proposed the use of an automated BPM platform (KissFlow), based on our research it is the most easy to use and simple BPM software in the market. It simply enabled use to convert our manual forms to online forms,set business rules that the system could follow and enabled the live generation of reports. Although it is a paid service, I have convinced the board that it will only cost 2 minimum paid employee per month but will save around 40% of the actual time worked by all of the employee daily, which translated into more than 20 million in savings annually.

We have shorten the processing time and report generation time of the following
processes. Manpower request, Onboarding Proceess, Cash Request, Check Request, Refferal Request etc.

Implemented and Transitioned 80% of our processes to an automated BPM platform | 960 Hours

The monitoring of Government Compliance Requirements were decentralized as well as the safekeeping of all relevant documents, this results to a slow and unreliable process which resulted to penalties of more than 2 Million pesos annually.

With the application of ISO 9001:2008 format of record management as well as documentation of all government compliance processes, we have centralized both government compliance management and Document and Archive Management

Any document within the centralized archive system can be retrieved within 15 minutes, while we have limited government penalties to 100k last 2014 and 30k last 2015

Established the Goverment Compliance Management and Document Management System | 320 Hours

After a Supply and Install Contract was been one, it needs to be turned over to our project management committee, but the sales team also has a hard time to complete the project management committee in one meeting, making the actual turnover long and creates the need to have a series of meeting which results to delays and sometimes error in ordering or actual project installation. So instead of a single meeting, I arrange 4 meetings to take place, one for Project Acceptance, one for Design Verification, one for BOQ Finalization and one for Project Budget Approval, all are set for an hour and only the specific project committee needed for the meeting agenda is invited.

This resulted to a standardization of project turnover lead time of 14 working days and decreased change orders to just 3% of the project budget.

Established the Project Acceptance Process | 960 Hours

As the new Business Process Management Head, I needed to document all existing processes. So I started by creating the Procedure Approval Process to ensure that all new procedures will be documented and will undergo the necessary review and approval, I have also created the procedure format for all existing processes and have established the process
creation workflow. I have developed a team of business process officers as well from a single officer to 3 officers currently.

This enabled the management to easily review existing processes, realign or revised those that needs to be update and request for new processes that is needed.

Documented 132 processes ( Introduction of ISO 9001:2008 QMS ) | 3840 Hours

Prudential Assurance Company Singapore, Financial Consultant

Prudential Assurance Company Singapore / Financial Consultant

Amazon Storefront - Chef Remi

Using Product Reviewers to increase sales

Design Collateral

Events we organized for the Filipino Community here in Singapore

Accomplishments / Portfolio

HI Module – Health Insurance

M9A Module – Life Insurance and Investment Linked Policies II

M5 Module – Rules and Regulations for Financial Advisory Services

M9 Module – Life Insurance and Investment Linked Policies

Lean Six Sigma Green Belt

Lean Six Sigma Yellow Belt

Awards and Certifications

Photoshop (Basic)

HTML

Ecommerce

Excel

Google Suite

Facebook ads

Web marketing

Google Analytics

Lean Six Sigma

ISO9001

management

Coaching 

Leadership Training

Customer Service

Project Management

Amazon Sponsored Ads

Events Management