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Kevin Christopher Lao

Prudential Assurance Company Singapore / Financial ConsultantSingapore

Kevin Christopher Lao

Prudential Assurance Company Singapore / Financial Consultant

To make work CLEAR, SIMPLE and Efficient

My friends call me "Kevin"

Personal Achievements

IVR Phone System Set up | 480 Hours
I identified that 90% percentage of answered calls by our office sales team (telemarketers) are intended for other departments. This resulted to less time to conduct outbound sales, which is why me and my team look for alternatives and found a solution that we benchmark to existing large corporation. The Interactive Voice Receptionist, the voice prompt that you hear when you can a trunk line number, it provides a local directory for callers to go directly without a need for person to transfer the call. Increase sales output of the Office Sales Team to 4 Million from 2.5 Million and eventually hit 5 Million after 6 months
Implemented and Transitioned 80% of our processes to an automated BPM platform | 960 Hours
After documenting most of our processes, our Audit Department had a big problem, how to audit all the processes with a team of 8 personnel. So I proposed the use of an automated BPM platform (KissFlow), based on our research it is the most easy to use and simple BPM software in the market. It simply enabled use to convert our manual forms to online forms,set business rules that the system could follow and enabled the live generation of reports. Although it is a paid service, I have convinced the board that it will only cost 2 minimum paid employee per month but will save around 40% of the actual time worked by all of the employee daily, which translated into more than 20 million in savings annually. We have shorten the processing time and report generation time of the following processes. Manpower request, Onboarding Proceess, Cash Request, Check Request, Refferal Request etc.
Established the Goverment Compliance Management and Document Management System | 320 Hours
The monitoring of Government Compliance Requirements were decentralized as well as the safekeeping of all relevant documents, this results to a slow and unreliable process which resulted to penalties of more than 2 Million pesos annually. With the application of ISO 9001:2008 format of record management as well as documentation of all government compliance processes, we have centralized both government compliance management and Document and Archive Management Any document within the centralized archive system can be retrieved within 15 minutes, while we have limited government penalties to 100k last 2014 and 30k last 2015

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Ambition

In the future

I want to be part of a change that will help make things clear, simple and efficient. I believe that using my skills, experience and capacities I can be of great value to others and in doing so I want to become both financially free and be able to support others in a sustainable manner as well

Prudential Assurance Company Singapore6 years

Financial ConsultantPresent

Jul 2018 - Present

Events we organized for the Filipino Community here in Singapore

Chef Remi International1 year

Ecommerce Operations Head

Mar 2017 - Jul 2018

• Established and Managed a Customer Management System for Email and Chat Support using Freshdesk and Zendesk • Developed and Managed Various Lead Generation Platforms for Marketing from

Amici Group of Companies | Amici Mercantile Inc.5 years

Head of Administration

Jul 2016 - Mar 2017

• Lead and Managed the Admin Team and Security Team • Establish and Managed the Asset, Vehicle and Facilities Management System of the Amici Group Organization • Managed the Procurement and Allocation of Office Supplies and Consumables with the Amici Grou

Business Process Management Head

Jan 2014

• Lead and Managed the Government Compliance Team and the Business Process Team • Established and Developed the Business Processes to align to Business Goals

Assistant Sales Manager

Dec 2012

• Lead and Managed 5 Sales Teams (Systems/B2B Group, Retail Group, Office Sales Group, Domestic Sales Group and the Condominium Sales Group) • Managed, Monitored and Assigned Sales Leads to each team

Management Trainee

Jun 2012

Have Undergone a 6 month intensive training working in all 10 department of the Amici Group of Companies and provided comprehensive action plans to improve the operation of each department