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Melor Zulkifli

Implementation and Project Management with strong Client Servicing experience

Leading the implementation of services across the APAC region with 15 years of experience in client servicing and project management in providing operational and technology solutions to new and existing key clients. Strong negotiation skills and commercial acumen.

Ambition

In the future

To further put my project management skills into large and complex project with technology implementation either in FI, FINTECH or IT industry. Currently pursuing PRINCE2 course and target to be certified by July'21.

Paperhat Group4 years

Regional Account Director

May 2015 - Dec 2018

Managed strong account team, overall group P&L, and budgets in the region of US$5M and led the relationship in-countries regional leads, across APAC/MESA (Middle East and South Asia).

HH Global1 year

Client Services Manager

Jun 2014 - Apr 2015

Management and maintenance of strong relationships with senior stakeholders from marketing, procurement, and business.

Toppan Vite8 months

Assistant Manager of Project Management

Oct 2013 - May 2014

Managed a team of 14 associates in managing a cross-functional business that covers 24/7 days operations.

RR Donnelley & Sons6 years

Deal Management Shift Lead

Feb 2008 - Oct 2013

Provided ongoing support through coaching and mentoring including feedback and input into performance appraisals of a team of six people.

Hewlett Packard Malaysia1 year

Country CRM Specialist

Jan 2007 - Feb 2008

CRM Process and Tool Management, Optimization of marketing & lead business processes with Global team, closed-looped marketing operation management with HP CRM methodology, sales & marketing data warehouse management.

Scicom (MSC)1 year

Technical Support Executive

Dec 2005 - Dec 2006

Provided technical consultation and support to troubleshoot broadband and network-related technical issues.

Staffordshire University (United Kingdom)3 years

Bachelor of Science (Hons) in Business Computing

Mar 2003 - Oct 2005

First Class Honors; Completed Final Year Project with research and proposal of implementing management system for a freight forwarding company to improve efficiency in the operations. CGPA : 3.21 / 4.0 (Distinction)