Implementation and Project Management with strong Client Servicing experience

Leading the implementation of services across the APAC region with 15 years of experience in client servicing and project management in providing operational and technology solutions to new and existing key clients. Strong negotiation skills and commercial acumen.


In the future

To further put my project management skills into large and complex project with technology implementation either in FI, FINTECH or IT industry. Currently pursuing PRINCE2 course and target to be certified by July'21.

Paperhat Group4 years

Regional Account Director


Managed strong account team, overall group P&L, and budgets in the region of US$5M and led the relationship in-countries regional leads, across APAC/MESA (Middle East and South Asia).

HH Global1 year

Client Services Manager


Management and maintenance of strong relationships with senior stakeholders from marketing, procurement, and business.

Toppan Vite8 months

Assistant Manager of Project Management


Managed a team of 14 associates in managing a cross-functional business that covers 24/7 days operations.

RR Donnelley & Sons6 years

Deal Management Shift Lead


Provided ongoing support through coaching and mentoring including feedback and input into performance appraisals of a team of six people.

Hewlett Packard Malaysia1 year

Country CRM Specialist


CRM Process and Tool Management, Optimization of marketing & lead business processes with Global team, closed-looped marketing operation management with HP CRM methodology, sales & marketing data warehouse management.

Scicom (MSC)1 year

Technical Support Executive


Provided technical consultation and support to troubleshoot broadband and network-related technical issues.

Staffordshire University (United Kingdom)3 years

Bachelor of Science (Hons) in Business Computing


First Class Honors; Completed Final Year Project with research and proposal of implementing management system for a freight forwarding company to improve efficiency in the operations. CGPA : 3.21 / 4.0 (Distinction)

Asia Pacific University of Technology & Innovation (APU)1 year

Diploma in Business with Information Technology


Major: Business; Minor: Information Technology


  • Client Servicing

  • Account Management

  • Customer Relationship Management (CRM)

  • Project Management

  • Strategic Planning

  • Strategic Communication, Multi-lingual, Negotiation and 6 skills

Awards and Certifications

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