Kelly Ang

Wantedly, Inc. (Singapore) / Client Success Associate

Kelly Ang

Wantedly, Inc. (Singapore) / Client Success Associate

I am a happy individual who has gone beyond the call of duty in delivering exceptional service and help. I have been trained as a product expert in the relevant software/platforms in order to train and educate our internal & external stakeholders to cultivate customer success and satisfaction.

Ambition

In the future

To live in a setting where I am happy, confident, and sure of where I am, and what I am doing.

Wantedly, Inc. (Singapore)9 months

Client Success AssociatePresent

May 2022 - Present

A key driver of Wantedly's mission: To Create a World Where Work Drives Passion.

Personal Branding Workshop!
May 2022

SPROUT CORPORATE SERVICES PTE. LTD.1 year

HUMAN RESOURCE & ADMIN ADMINISTRATOR

Aug 2021 - Apr 2022

1. Spearheaded SOPs and Workflow processes for HR Department 2. Became an Expert in our HRMS software. - Advised Internal & External Stakeholders - Software and Payroll subject expert.

INSIDE SALES REPRESENTATIVE

May 2021

1. Set up structures, automate processes to streamline everyday workflow for the Team. 2. Became an expert for a fast moving industry and compliance reliant industry. 3. Set-Up commission structure for the Sales team. 4. 0 complaints on mis-selling or unsatisfactory service provided.

CITIBANK SINGAPORE 3 years

DIRECT SALES EXECUTIVE

Mar 2019 - Apr 2021

1. Use of customer-oriented sales approach to increase customer satisfaction, loyalty and business. 2. Awarded EXCELLENT SERVICE AWARD (RETAIL) - SILVER in 2020. 3. Received award for Top Account Opening within the Direct Sales Team on 4

EXCELLENT SERVICE AWARD (RETAIL) - SILVER
Oct 2020
Top Priority Account Opening (Direct Sales)
Aug 2019
Top Priority Account Opening (Direct Sales)
Jul 2019
Top Priority Account Opening (Direct Sales)
Jun 2019

ELITEZ ADVISORS (GREAT EASTERN)1 year

Life Planner

Dec 2017 - Mar 2019

1. Providing extensive knowledge of both medical and legal fields and payouts associated with work-related or other injuries. 2. Interpersonal skills are key, as life planners must often communicate with ill patients while educating the importance of insurance on a daily basis. 3. Consistently provide prospect leads and clients to the agency.

M9A-Life Insurance And Investment-Linked Policies II
MODULE: - Features, types, advantages and disadvantages of structured products, comparison with other investment options, governance structure; documentation and risks associated with the investment of structured products, particularly - Structured ILPs; Structured ILPs on product features, inherent risks, and performance under various market conditions in determining product suitability for the clients; various types of derivatives in the market, both on-the-exchange and over-the-counter; and - Applications of structured funds relating to product features, inherent risks, and performance of such funds under various market conditions in determining product suitability for the clients’
Dec 2017
M9 - Life Insurance And Investment-Linked Policies
MODULE: - Life insurance and life insurance concepts, including setting life insurance premium and - Classification of life insurance products; - Different types of traditional life insurance products; - Various types of riders; investment-linked policies; and annuities; - Industry practices including the application and underwriting process; policy services and claims practices; and contractual provisions and legal issues such as the law of agency and other relevant aspects such as income tax, insurance nomination, wills and trust.
Dec 2017
Health Insurance (HI) Module
All life and general insurance intermediaries and company staff members who are involved in advising and / or selling any Health Insurance products including: Medical Expense Insurance Disability Income Insurance Long-Term Care Insurance Critical Illness Insurance Managed Healthcare Insurance Those who provide advice on and / or arrange contracts of insurance in respect of the Health Insurance products that contain only critical illness benefits and / or hospital income benefits are not required to comply with such requirement, provided that they have obtained passes in the Certification in General Insurance - Basic Insurance Concepts & Principles and Personal General Insurance, or Capital Markets & Financial Advisory Services (CMFAS) Module 9: Life Insurance and Investment-Linked Policies.
Dec 2017
M5 - Rules And Regulations For Financial Advisory Services
Objectives To test candidates on their knowledge and understanding of the: - Regulatory framework governing financial advisers and representatives under the FAA; - Financial Advisers Regulations (FAR); - Notices and Guidelines governing all financial advisory activities in respect of investment products; - Distribution or marketing of specific functionally similar investment products, namely, life Insurance policies and collective investment schemes, including unit trusts. - Process of conducting a proper clients’ needs analysis; CPF and its schemes.
Dec 2017

Royal Melbourne Institute of Technology (SIM-RMIT)2 years

Bachelor of Business (Marketing)

Jan 2017 - Oct 2018

Learn to market to the world. The best product and service in the world are of little use if no one knows they are available. Marketing is a discipline that guides the entire organisation to create customer satisfaction. It involves id

Republic Polytechnic3 years

Diploma in Consumer Behaviour & Research

Apr 2013 - Apr 2015

The Diploma in Consumer Behaviour & Research combines business and psychology. Built on a foundation of business and research strategies, the diploma equips students with understanding the various catalysts that drive consumer purchases.

DCBR CAMP (ORGANISING COMMITTEE)
Oct 2014

AV MOTORWERKS PTE LTD SINGAPORE5 months

SALES & MARKETING INTERN(Intern)

Apr 2014 - Aug 2014

1. Retail & Operations: Product & Brand Expert 2. Opening and Closing of accounts. 3. Stocking in and out of products. 4. Cashiering Duty: Handling of POS system.