Nikhita Iyer
Zilingo / Project ManagerSingapore
Nikhita Iyer
Zilingo / Project Manager
Project Management, Inside Sales, Strategy and Business Development
Project management, brand experience and business development professional with over 4 years’ experience across multiple geographies • Implemented CRM and Process Improvements (SOPs), managed Social Media and Loyalty platforms, Analysed Data to create one stop solutions • Handled diverse B2B & B2C product portfolio, performance frameworks and worked closely with marketing, operations, analytics & credit teams.
Ambition
In the future
I wish to be a subject matter expert, part of the senior management in the firm that I passionately work for, without leaving behind my curious learning traits and pro activeness, alongside being a popular figure who has a positive influence on the people around.
Dunia Finance4 years
Head of Customer Success & Contact Center Operations
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Managed and Lead a large team over-viewing Customer Experience Operations, Driving Sales through Cross selling/Upselling, Retention & On-field Operations, Maintaining Service Level Standards, Working closely with other teams to target & position products for Business Development in line with the Vision of the Company.
Air Arabia7 months
Senior Supervisor for New Acquisition, Social Media & Crisis Management
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Lead an Acquisition Team that focused on generating new customers/leads, retention & deeper penetration by exploring different channels, developing new methods & products, and making use of data mining. Achieved over 82% increase in revenue, dissolved bottlenecks & ensured
University of Pune
MBA
Gold Medalist, Merit Scholarship Holder, Dean Roll of Honor
ITC Ltd.3 months
Market Research & Brand Analysis(Intern)
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Explored industry scenario through intensive market research. Studied in depth the purchase pattern and consumer behavior towards brand.
RM PLC1 year
Project Coordinator
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Provided sales support & facilitated order coordination for teams both on shore & off shore until complete resolution. Worked across teams to ensure customer fulfillment and a all-in-one experience to clients.
University of Kerala
B. Tech
Specialized in Electronics and Communication
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Zilingo
Project ManagerPresent
Manage key projects such as Brand Experience, Business Process Setup and Digital Automation within the business, across all departments, including conducting market and business research
- Social Media, CRM and Digital Projects
->Developing Facebook & WhatsApp channels, Mobile Application & E-Commerce Portal for New Acquisition and Customer Penetration. ->Integrating CRM platforms to Transform Processes as a part of project management. ->Mining Big Data for Lead Generation, breaking down patterns and constructing varied Marketing Campaigns.
Skills
Accomplishments / Portfolio
Awards and Certifications
言語
- English - Professional
- Hindi - Professional
- Other - Professional