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Zilingo / Project Manager
Project management, brand experience and business development professional with over 4 years’ experience across multiple geographies • Implemented CRM and Process Improvements (SOPs), managed Social Media and Loyalty platforms, Analysed Data to create one stop solutions • Handled diverse B2B & B2C product portfolio, performance frameworks and worked closely with marketing, operations, analytics & credit teams.
I wish to be a subject matter expert, part of the senior management in the firm that I passionately work for, without leaving behind my curious learning traits and pro activeness, alongside being a popular figure who has a positive influence on the people around.
Managed and Lead a large team over-viewing Customer Experience Operations, Driving Sales through Cross selling/Upselling, Retention & On-field Operations, Maintaining Service Level Standards, Working closely with other teams to target & position products for Business Development in line with the Vision of the Company.
Lead an Acquisition Team that focused on generating new customers/leads, retention & deeper penetration by exploring different channels, developing new methods & products, and making use of data mining. Achieved over 82% increase in revenue, dissolved bottlenecks & ensured
Gold Medalist, Merit Scholarship Holder, Dean Roll of Honor
Explored industry scenario through intensive market research. Studied in depth the purchase pattern and consumer behavior towards brand.
Provided sales support & facilitated order coordination for teams both on shore & off shore until complete resolution. Worked across teams to ensure customer fulfillment and a all-in-one experience to clients.
Specialized in Electronics and Communication
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Manage key projects such as Brand Experience, Business Process Setup and Digital Automation within the business, across all departments, including conducting market and business research
->Developing Facebook & WhatsApp channels, Mobile Application & E-Commerce Portal for New Acquisition and Customer Penetration. ->Integrating CRM platforms to Transform Processes as a part of project management. ->Mining Big Data for Lead Generation, breaking down patterns and constructing varied Marketing Campaigns.
Zilingo / Project Manager
->Developing Facebook & WhatsApp channels, Mobile Application & E-Commerce Portal for New Acquisition and Customer Penetration. ->Integrating CRM platforms to Transform Processes as a part of project management. ->Mining Big Data for Lead Generation, breaking down patterns and constructing varied Marketing Campaigns.
