Jenny Carandang
Concentrix / Associate, Real Time Management
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Jenny Carandang
Concentrix / Associate, Real Time Management
Graduated from Polytechnic University of the Philippines with the degree of Bachelor in Cooperative. I have been working in the bpo industry with a total of 10 years. Being a customer service for many years I always provide a possible resolution to customer's concern.
Ambition
In the future
My goal is to grow and learn with a company and continue accepting new challenges and opportunities that contribute to the company's growth.
Concentrix1 year
Associate, Real Time ManagementPresent
- Present
• Ensure scheduled teams login / logout on time. • Manage, Control and report non-adherence to Schedules. • Actual Login Hours delivery is meeting target / projection. • Absenteeism, shift swap data capture and timely reporting per prescribe
Teletech Philippines5 years
Specialist WFM Real Time
-
Monitoring schedule adherence staffing and skilling of the agents.
customer service representative
Answer customer inquiries through chat phone and email.
One Contact Center Philippines8 months
claims examiner
-
Review and approved claims that is submitted by the healthcare members and providers.
Alorica Philippines6 years
customer service representative
-
Answering incoming calls regarding benefits and claims of the healthcare members.
Metrobank Card Corporation Philippines3 years
telemarketer
-
Doing outbound calls for credit card application and loan.
Philippine Pizza Inc.6 months
customer service representative
-
Answering incoming calls for food delivery.
customer service representative
Answering incoming calls for food delivery.
Supervalue Inc. Philippines6 months
HRD clerk
-
Doing timekeeping of the employees
Polytechnic University of the Philippines5 years
Bachelor in Cooperative
-
Cooperative Education and Community Development
Skills
Accomplishments / Portfolio
言語
- Tagalog - Native
- English - Conversational