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Concentrix / Associate, Real Time Management
Graduated from Polytechnic University of the Philippines with the degree of Bachelor in Cooperative. I have been working in the bpo industry with a total of 10 years. Being a customer service for many years I always provide a possible resolution to customer's concern.
My goal is to grow and learn with a company and continue accepting new challenges and opportunities that contribute to the company's growth.
• Ensure scheduled teams login / logout on time. • Manage, Control and report non-adherence to Schedules. • Actual Login Hours delivery is meeting target / projection. • Absenteeism, shift swap data capture and timely reporting per prescribe
Monitoring schedule adherence staffing and skilling of the agents.
Answer customer inquiries through chat phone and email.
Review and approved claims that is submitted by the healthcare members and providers.
Answering incoming calls regarding benefits and claims of the healthcare members.
Doing outbound calls for credit card application and loan.
Answering incoming calls for food delivery.
Answering incoming calls for food delivery.
Doing timekeeping of the employees
Cooperative Education and Community Development
Teletech Philippines / customer service representative
Get the main issue of the concern to lessen time in researching and provide possible resolution to caller's concern. To avoid caller's contacting and repeating the same issue. I'm responsible for taking inbound calls and provide benefits and claim status for healthcare providers.
