ABOUT SPARKLINE:
We are a boutique digital analytics company that consults with Fortune 500 businesses, our
mantra is to be a trusted partner, strategic asset and integral part of our Client’s business. We help big businesses use data to understand their customer’s behaviour, derive insights to optimize online experiences and drive profitability from their digital channels.
We are flat in structure, lean in size and yet mighty in our goals and achievements! We often refer to ourselves as the ‘Independent to beat’ within our Industry, we are immensely proud of who we are….who we all are.
We hire people who are passionate, ready to roll up their sleeves and move at lightning pace to get the job done, to fail fast yet learn faster and to accelerate the growth of our clients and our business and its people.
The Role:
Our Senior Account Manager is key to strategically managing and growing our awesome portfolio of clients who rely on our consultancy, training & product development to accelerate their digital maturity. You will manage the process from client engagement, relationship building through to contract deliverables and planning for effective project delivery. You will also be driven by growing these accounts; looking for opportunities to delve deeper into these organisations, developing more business opportunities for Sparkline across varied business units and demonstrating your excellence in Customer Centric Project Management.
In a nutshell, you partner with our Business Owner and our COO to work through a client’s requirements, and translate for the Technical Delivery team.
As a trusted advisor and Business partner you will become our client’s evangelist for their Digital Analytics development and strategy. Being a team player is a must at Sparkline, you will ensure the team is aware of the milestones, the expectations in their Technical Delivery while striving to be the conduit between Internal Delivery Team and our esteemed and valued clients.
YOU WILL BRING:
- At least 5+ years experience in key account management or customer service is essential and preferably across a Digital domain
- Ideal experience would be 3+ years project management experience in a consulting firm, publisher or media buying agency
- Previous experience in sales-related/commercially focused role is essential to success in this role
- A must have would be a passion for digital marketing with a solid understanding of interactive marketing channels (search, online media, website development, etc.) and brand marketing principles.
- Knowledge of the main channels of online acquisition: search engines (SEO, SEM, bid-management tools), display, email marketing, e-commerce, social media (Facebook, Twitter, YouTube, etc..) AdExchange, mobile Internet, smartphone applications or tablets, etc..
- Excellent verbal, written and visualization skills. Able to create, concise, professional documents and comfortable presenting analysis and insights to stakeholders and clients at all levels.
- Strong work ethic with the ability to adapt to the situation; flexible and nimble in terms of work planning and able to think on your feet to resolve issues.
- A capable brand ambassador for Sparkline. An energetic self-starter, excited about the opportunity to make this role their own.
- A team player with a proven track record engaging cross-functional teams to go above and beyond.
- A lean in attitude, knowledge sharing mindset and approach and a willingness to collaborate with internal teams as well as clients and prospects
- A ‘can do’ work ethic and enthusiasm for continuous learning in the digital space and the ability to filter this through our team where possible
Click on "I'm Interested" to apply now!