- Create promotions on all on-line portals when required - Analyze competitor bench-marking through price comparisons: pricing/inventory analysis, reviewing international and local competitors both B2B & B2C - Manage rates and room availability, ensuring room inventory levels and property details are consistently maintained across all platforms.

- Receive, confirm and process reservation for the Hotel - Handling and filing of all reservations correspondence - Handle inquiries and obtain the correct information on details of reservation - Answer, confirm and process reservation requests. And ensure all information pertaining to reservations are properly taken and entered into system.

- process checking in guests such as registering and assigning rooms to guests - handling and safe keeping of cash and guest valuables - Handles guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc