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Tower Transit Singapore / Manager, Service Control
A highly motivated and competent manager who has more than six years’ experience of operational in Logistic and Transportation companies. A wide range of experience and knowledge gained from private and government industries. Key strengths include:
Set up of the Bus Operation Control Centre Prepared and delivered the Bus Operation Control Centre for the new bus company in Singapore. Recruited and trained staff for service commencement in May 2016. Successfully achieve target incentive of more than $3 million under the government contracting model
Looking for a senior operational role in a small to a large sized organization in which my analytical skills, planning, control, staff motivation and organizing ability which will contribute directly to the development of people and business performance.
Set up the Bus Operation Control Centre, developing standard operating procedures. To manage and lead the Service Controllers, Mileage Verification Officers, Customer Service Revenue Officers and Yard Officers to carry out their duties efficiently. Handling of feedback on bus service performance. In-charge of administration and planning o
Lead and manage a team of assistant service controllers in the mitigating situation that causes disruption to the bus operations and to resolve the emergency. Harness the automatic vehicle management system to monitor headway of the services on the road and to ensure optimal deployment of resources. Analyze trend and put up the recommenda
Responsible for Cabin Crew daily operations and roster planning. Ensures cabin crew daily operations are in compliance with the Air Operator Certificate Requirements (AOCR). Liaise with civil aviation authorities, internal and external auditors, cabin crew and also third-party service providers contracted by Scoot to look after operations
Lead a team of officers in monitoring the performance of bus operations using ground surveys and data analysis. Monitor and assess the performance of the public transport operators for buses and trains. Handling of feedback on bus service performance. Administer contracts and manage outsourced vendors. Prepare tender documents and managem
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Set up of the Bus Operation Control Centre Prepared and delivered the Bus Operation Control Centre for the new bus company in Singapore. Recruited and trained staff for service commencement in May 2016. Successfully achieve target incentive of more than $3 million under the government contracting model
