Mitutoyo Europe GmbH
SAP Implementation Project – In House Customer Service Module Consultant • Interviewed stakeholders in 14 subsidiaries in EU to align and centralize business processes in line with organizational strategic policies • Communicated ERP configuration needs with external SAP consultants by creating change requests to fit the process needs • Created documentation and business process flow charts for the CS module • Organized workshops for end users to help them transition to SAP ERP system