Parul Chandra

Quality exposure in: • Customer Relationship (CRM), a direct B2C interaction, handling and communicating with the prospects and customers & focus on marketing, based on customer information. • Marketing, gave and implemented recommendations regarding SEO's, building interactive website, active social media, use of webinars, etc. • Sales, first hand B2C interaction, generating leads and converting them into final clients. Various techniques to reach the prospects including Board Centre Activity, IP Activity, School Counselling, Telephone counselling, One to one counselling. Adopting strategies and methodologies not only to increase the customer base but to build a long term relationship with them. • Operations Management, handling day to day activities, including those of inventory management, cash management, communication with students, faculties and 13 other centres and managing appropriate working of the centre. Led a team of interns at one of the centres and took charge of the activities so conducted