Digital transformation
Gartner points out that by the end of 2022, 70% of customer engagements will be driven by intelligent systems. Most companies have already integrated agile solutions to welcome the effect. While it comes with a lot of advantages it has its own share of challenges too. While agility, inclusivity, and proper communication inside the organization are important for a successful digital transformation process, what is more important is the need to set the right momentum to get the process going.