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Xerox / ServiceNow ITSM team - Application Manager
Application and Service Delivery Manager @ Xerox, currently working with ServiceNow administration, training, service delivery, application management and development, and learning so much more everyday - so thankful to my team!
I want to make a difference on my team by working together and coming up with new ambitions and ideas as a unit
Currently responsible for system administration, maintenance and health for our ServiceNow ITSM platform here at Xerox, including usage of Instance Observer
• Administered and owned the ServiceNow platform and processes for Bandwidth • Was responsible for ServiceNow initial deployment to production, and also responsible for successful major upgrade from Kingston to Madrid, which entailed project planning, 5 different phases
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I wanted to take the next step and get certified as Certified Implementation Specialist for IT Service Management
