Abdul Basith
Zurich International Life Ltd - Singapore / Client ServicingSingapore
Discover companies you will love
Abdul Basith
Zurich International Life Ltd - Singapore / Client Servicing
Stay Cool & be Happy
Customer-focused and results-driven Assistant Manager possessing more 8 years of substantial experience and outstanding skills in client servicing, complaint handling and team management in financial / insurance sector In-depth knowledge of client's expectations and immediate needs and timely delivery of services
Ambition
In the future
8 Years of working experience in customer service, handling complaints investigations, monitoring & identifying breaches of performance in meeting service standards & Sales. Good experience in financial industry products sales and operations. Being able to handle numerous roles in different functions has prepared me for an employment that will challenge my competencies.
Zurich International Life Ltd - Singapore8 years
Client ServicingPresent
- Present
Overseeing and leading day-to-day functions of key distributors and implementing client services strategy across the business, ensuring CS functions operates effectively and aligned to company objectives
SIM University (UniSIM)
BSc Business Analytics
● With a good academic performance in all subjects. ● Did a final year project “Text Mining “with UniSIM Call centre, to identify key problems and issues faced by the students and how the University’s call centre can be more effective in managing the response,
Aviva Ltd - Singapore4 years
Associate Manager
-
Provided customized financial solutions to AVIVA clients based on their investment plan and ensuring all financial plans are aligned with client’s lifestyle, priorities and long-term goals Acted as a Property Advisory consultant and offered sound advice and recommend
National Environment Agency (NEA) - Singapore3 years
Customer Service Consultant
-
Functioned as a front line agent and assisted new & existing clients with applications and enquiries and ensured that issues are resolved both promptly and thoroughly thus providing first-class customer service consistently
