Responsibility • To provide office administration support to the HQ quality assurance and compliance department (Raffles University System) such as ordering and managing of office supplies, assisting courier/postage services, etc. • To purchase and control the distribution of the Oxford online placement test licenses • Sole person to issue certificates including check graduate lists, records and coordinate with 30 associate colleges for certificate issuance • To manage document registry • Record management – including records tracing for close associate colleges • To make travel and hotel arrangements for Regional Auditors, Vice President, External Examiners and personnel from associate colleges • To coordinate the appointment and remuneration of External Examiners • To coordinate with Programme Directors in updating of programme handbooks • Roll out programme handbooks and teaching materials to associate colleges • Assist Vice President in corporate development activities – including policy writing • Secretary to the Chair of the Curriculum Review Committee and Board of Governance
Achievements • Coordination and preparation of programme handbooks due to major curriculum review within a period of 3 weeks for timely submission for approval internally and approval by local authorities. • Stringent review and accurate checks on quality of submitted documents and compliance of policies via the documents submitted for request of certificates printing.
Responsibility • To provide lease administration support to the Leasing and Property Management teams such as preparation and issuance of tenancy agreements, monitoring of documents, issuance of lease related letters, forecast reports, review of insurance policies, etc. • To manage residential and industrial customer database systems and ensure it is up-to-date with information and documents • To provide regular monthly rental billing and stamping reports • To attend to leasing enquiries for residential, commercial and industrial properties • To liaise with property agents on their commission payouts • To handle ad-hoc tasks assigned by the reporting officer or directors Achievements • Preparation of tenancy agreements within 3 working days • Improve tenancy agreement and letter templates • Plan, organise and execute annual dinner and dance for 2015
Responsibility • To provide admin support to the Leasing, Maintenance, Asset Management and Sales & Marketing teams, issuance of reminder letters, tenancy agreement, letters, process purchase orders, invoices, etc. • To provide secretarial duties to the Executive Director • To provide regular monthly carpark reports indicating earnings • To process carpark related matters at Zhongshan Park • To record weekly minutes of meeting for Leasing and Maintenance team • Attend to all leasing enquiries for both commercial and residential units • To coordinate with tenants and contractors for repair and maintenance works • To ensure monthly rental arrears of existing tenants at <5% • To handle ad-hoc tasks assigned by the reporting officer Achievements • Successfully reduced rental arrears from 13% to <5% for consecutively 3 months • Improved regular monthly reports • Set up a system of documenting repair and maintenance works
Reason for leaving: Take up a new challenge in a different work scope.
Responsibility • Provided housing advices and information to customers via phone or walk-in • Responded email correspondences from customers on housing queries • Assisted supervisor with daily reports Achievements • Answered queries with KPI standard • Improved work procedures through submission of QCC projects • Responded to emails correspondences within 3 working days
Responsibility • Provided information to marketing project • Prepared tender documents/CDs for delivery • Provided regular market research reports • Assisted IT department with installation of software into new computers/laptops • Was with company under Industrial Placement Programme prior to temporary employment for 6 months
Studied as a local full-time student upon leaving secondary school • Specialised in Customer Relationship Management • GPA 3.12 • Strong in mathematical/statistics and accounts related modules • Strong in customer service and contact centre management modules • Elective in youth work • 80% of overall grade are Grade A and B
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