Sheng-Wen Mao
Resorts World Sentosa / Project SupervisorSingapore
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Sheng-Wen Mao
Resorts World Sentosa / Project Supervisor
夢は逃げない、逃げるのはいつも自分だ
Trilingual｜Chinese (Native), English (TOEIC 960), Japanese (JLPT N1) Always up for challenges to venture out, contributing with problem-solving ability, communication skills, and knowledge in tourism business field.
Personal Achievements
Personal Achievements
Personal Achievements
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Ambition
In the future
I have experience in living in Taiwan, Japan, and Singapore. Not only living there, I also understand the flow of the history happening in Asia. As a result, I am a person who has interpersonal communication skills and ambitious person.
Resorts World Sentosa5 years
Project SupervisorPresent
- Present
Hotels Department • Applied Oracle's CRM and CXM system, to maintain long-lasting customer relationships and developed new source of clients via phone calls/e-mails • Interpreted customers journey based on data and satisfied their needs in accordance with their preferences and behaviors
Arigato Japan Food Tours4 months
Tour Guide(Intern)
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• Led a 3 hour gourmet tour in Osaka and adhered to the itinerary • Researched and deepened the understanding of Japanese culture • Communicated with Japanese suppliers (mostly restaurants), updating customers' dietary needs, bookings, and etc
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Skills
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Accomplishments / Portfolio
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言語
- English - Native
- Chinese - Native
- Taiwanese - Native
- Japanese - Professional