Sinora Lepcha
American Express / Manager - Customer ServiceSingapore
Sinora Lepcha
American Express / Manager - Customer Service
Manager Customer Service - American Express. 10 Plus Years of experience in Customer Engagement Network
I am currently working with American Express Banking Corp . as Manager Operations . Leading operational excellence, ensuring service delivery operations for our clients as well as providing strong leadership to the operations team.
Ambition
In the future
To be part of of an organization where I can help contribute with my knowledge and skills acquired during my more than ten years of professional experience with fortune 500 companies.
American Express13 years
Manager - Customer ServicePresent
- Present
My Responsibilities:Ensure our service delivery levels achieve our contractual commitments, effective Risk Management processes are put in place to minimise operational risksMaximize client satisfaction by ensuring efficient handling of all client requests, issues or disputesCreate and utilise operational metrics to determine areas needin
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