Sarah NG
A dynamic, versatile and resourceful professionals with 10 years of managerial experienced running Customer Service department in various industries, aerospace , semi-conductor manufacturing and electronics MNC, leading a key role in improved customer relationships, grew e-commerce traffic, effectively resolving client supply chain and supplier management related issues through a holistic approach.
Singapore Post Limited5 months
Senior Customer Service Manager
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Reporting to the Asst Vice President of Customer Experience Management, I am responsible for championing a Customer Excellence Culture throughout the organization with a customer-centric focus by driving programs at corporate level to support customer experiences. In this role, I am also expected to facilitate the alignment of organizatio
Satair Pte Ltd3 years
Head of Customer Order Desk Asia Pacific
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Responsible for 7 Customer Order Specialists, demonstrated and empowering them supporting Key Airlines Operators and aircraft repair and overhaul service provider in Asia with annual revenue USD 500m. Developed relevant metrics and driving initiatives of IMS (Integrated Material Supply), warehouse activities and workflow improvements. Inv
Linxens Singapore Pte Ltd4 years
Customer Service Manager
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Trained and coached 3 customer service executives located in both Singapore and China Suzhou’s office, to ensure proper accountability, accuracy and ethics to deliver world class 100 % on-time delivery. Determined the optimal stock levels to support operations, while minimizing obsolescence and compliance to company’s LEAN principles.
StatsChipPAC Ltd1 year
Customer Service Manager
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Accountable for customers’ portfolio like Cirrus Logic (USA), SiGe Semiconductor (Korea) and M-star Semiconductor (Taiwan) that generated annual sales revenue USD 120m. • Worked closely with internal stakeholders to ensure alignment of forecast to support vendor managemen