My first passion is to create connections in 3 ways:
1. Connect people with people. 2. Connect people with knowledge 3. Connect myself to people and knowledge for my continuous growth and improvement.
My second passion is to grow and improve myself on a daily basis so I can be the best self made man I can possibly be. This is where Stoicism plays a continuous role in my life.
These passions were born from my multicultural background where my father is an American, my mother is Japanese. I leverage my understanding of how different cultures communicate in different ways to help people connect with each other.
Together with my work history which consists working in Japanese companies in the United States and Singapore successfully across 2 industries (Manufacturing & Semiconductor) and at LinkedIn interacting with clients across the Asia Pacific (APAC) region, I do consider myself as a Global Citizen.
To get to know me more personally and my thoughts on life, please do watch the YouTube video down below which was produced by "The Change School".
My ambition is to continue to build my growth mindset so I am able to contribute to society by producing great work. Work can be in terms of career or personal achievements.
I am currently responsible for ensuring our Corporate customers in Malaysia and Indonesia are successful in their recruitment for talent. I do this with a consultative approach to understand the pain points of the client and provide solutions which can be solutions or/and process focused to ensure they get the best ROI from the products they purchase.
I was happy in my previous role as a Strategic Support Representative as it opened up many different avenues for my career growth. The one that I was keen in cultivating was in the education sector thus my move to the Customer Education Consultant role.
As a Customer Education Consultant with LinkedIn, I am given the opportunity to provide our clients with an educational platform to ensure they feel and are successful when using LinkedIn Recruiter. I have conducted over 120 live training events (InFormed Events) in Singapore, Thailand, Indonesia, Malaysia, and the Philippines while I have an average Net Promoter Score of 49%. At the same time, I conduct between 3-4 live Webinar sessions per month while maintaining a 54% average NPS score.
I was also part of a project which helped to create learning material for future training sessions. This project involved working together with the Global team.
My goal is not to have my students remember what I say, but rather have them think how they can apply the knowledge they have gained and make it work for them.
I also had the pleasure to onboard new employees in terms of introducing LinkedIn Recruiter to new hires.
I was the first Strategic Representative in APAC where I provided customer support and maintained relationships with the biggest customers in APAC including Australia/New Zealand for any LinkedIn Talent Solutions product inquiries. Inquiries range from "How to" use a certain feature to "Technical troubleshooting". I had kept a "Service Level Agreement" of 4 hours and maintained over a 8.0 "Customer Satisfaction" score. I was able to support the customers in either English or Japanese in both written and verbal situations.
I also provided educational value to my clients by providing them training via either Web-Ex or in person. Trainings were provided in both English and Japanese depending on the need of the customer. I have provided live training in Japan for clients such as Google Japan, DeNA, Mixi, and JAC which shows my ability to handle multiple type of customer base.
Changing industries is never easy and moving to LinkedIn was my "Intelligent Risk".
While moving from a traditional Japanese company to a fast pace Internet company is a definite change, the end goal of helping people will always be the same. Being the 2nd Enterprise Support member in Singapore, I was able to work with multiple type of clients with any inquiries or problems they may have and to ensure that I provided the quickest resolution possible.
This is where I also started to dabble into providing customer training on LinkedIn Talent Solution Products via Webinars.
Sanyo Semiconductor Singapore allowed me to combine the learning and experience I had gained in my previous two roles, as I became a middle person between our sales team and our Japanese factory in Japan.
My main responsibility was to understand the sales trend provided by our sales team and use that information to place production orders to our factories in Japan. However, since the factory needed lead time for their own raw material purchase, I needed to maintain daily contact with the Sanyo Factory in Japan and Overseas in regards to delivery and forecast information.
In time, I also needed to play the role of the middle person for our Agents who would sell Sanyo semiconductors to their own customers as well.
Working at Sanyo Semiconductor was a great working experience as it was a position where I could help multiple parties whether it was via communication, translation, or by mentoring my team.
My next step in my career was a physical move to Singapore from San Diego to pursue my personal goals. This led me to my first job in Singapore and as well as my first sales role in my career. Ryosho Techno Singapore is a Japanese trading company for semiconductors.
Continuing to build on my previous role, this job allowed me to continue to use Japanese on a daily basis as my role required for me to constantly communicate with our Tokyo Head Office regarding existing and new parts which we sold locally in Singapore.
Daily work would include issuing PO's to various semiconductor manufacturers based on the numbers which I needed to forecast based on the customer's production needs, delivery updates to the customer, submit quotation to the customer, control of stock quantity by comparing customer's future forecast versus history usage, and building and maintaining a relationship with the customer
The desire to work for a Japanese MNC led me to my first step into my professional career as a Buyer for Pioneer Speakers Inc. During my earlier years, I was in charged of handling Japanese vendors and became a liaison between the local office and the parent company in Japan. This was the perfect environment for me to use my Japanese language as it required me to speak and write emails in Japanese on a daily basis. My responsibilities included ensuring on time delivery of raw material, pricing, issuing PO's, and constant communication with our factory.
As I grew into the role and became a Purchasing Advisor, my focus was more towards new Projects and Designs. This allowed me to work with vendors from various countries including China, Hong Kong, Singapore, Japan, Mexico, and USA to discuss about the release of new parts, tooling, pricing, and coordinate with vendors to bring new parts on time for sample builds for customers. Besides this, I became a supervisor and mentor for the Assistant Buyers and Buyers in the team.
My main takeaway from this role was that I enjoyed working in a Japanese environment as it allowed me to continue to build up my Japanese skills and at the same time learn new business skills and this would play a big part in how I created my career path in the future.
2000-09 - 2003-09
LinkedIn Informed Pilot
Help to facilitate new educational material to be used globally in training sessions.
2016-9 - 2016-9
LinkedIn Singapore User Group
Creating LinkedIn's first User Group in the Asia Pacific Region. User Groups allows HR Professionals gather together to share knowledge and discuss what is on top of mind of HR Professionals.
2015-12 - 2016-12
LinkedIn InFormed Standardization
Help to create InFormed Standardization learning material to be used globally. End goal of the project is to monetize training.
* Bachelors Degree *1993 to 1997 Dean’s List, San Diego State University, six consecutive semesters * 1994 to present Phi Eta Sigma Fraternity * 1995 to present Golden Key National Honor Society * 1998, 1999 Kyocera Best Japanese Student award at San Diego State University * 1995 to 1999 Member, Japan Studies Association, San Diego State University