Jamie Kim
Asia Startup Network / Organizing team of Makan for Hope Festival 2021Singapore
Jamie Kim
Asia Startup Network / Organizing team of Makan for Hope Festival 2021
Originally from Korea, I have studied and worked in London, Geneva, Bangkok, Singapore in the last decade. With a global outlook and a regional affinity to Southeast Asia, where I have spent the last 7+ years, I worked across industries in organizations with a digital focus, in functions of project management/process design/innovation support/operations management.
Ambition
In the future
Intersections of operations, marketing/communications, customer experience improvement in a digitally-driven organization
Asia Startup Network3 years
Organizing team of Makan for Hope Festival 2021Present
- Present
Enabling a first-of-its-kind virtual dialogue series within the Asia tech/startup/VC ecosystem, aiming to raise $125K for the underprivileged population (www.makahforhope.org) Leading in production of marketing/communication materials
INSEAD2 years
Business administration
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- Selected courses: Technology/Innovation Strategy, Analytics for Retail/Travel, Visualization for Persuasion, AI Strategy - Exchange student at Kellogg School of Management, Northwestern University, Evanston, USA (remote)
- MBA summer project with Google Shopping
Identified ecommerce merchant quality signals and compiled conversion optimization guideline
- - MBA summer project with Prete Pop
Advised on online retail event startup’s product/expansion strategy in APAC; compiled 50-page research deck
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Agoda5 years
Project manager
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Projects under Efficiency and Effectiveness team • Co-led establishment and launch of flights customer service operations, Agoda's new business line (live in July ‘19) and top priority company-wide projec
Procedural compliance and quality assurance specialist
• Oversaw 3 key efficiency product launches in booking management system; led compilation of business requirements, user acceptance testing, communication across the department • Analyzed internal user/customer behaviors and proposed operations solutions to senior manage
Customer experience specialist
• Selected as Employee of the Month in 3 months for high Customer Satisfaction Score; promoted to team where average tenure of members was more than 5 years
Zalora1 year
Onsite manager
• Managed key onsite campaign channels (desktop/mobile website, app) for strategy and technical execution (HTML configuration, troubleshooting); devised reporting systems, led local launch of features and optimized campaign performance in coordination with category managers
United Nations Development Programme (UNDP) Bangkok Regional Hub3 years
Programme Analyst, Knowledge Innovation Capacity Group
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• Sponsored by Government of Korea by passing national competitive exam • Supported implementation of Regional Hub’s digital strategy; led communications of team’s change management work by publishing articles and co-managing UNDP social media accounts (Facebook, Twitter
asia-pacific.undp.orgLondon School of Economics and Political Science (LSE)2 years
Master of Science in Development Studies
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- Graduated with Merit - Dissertation: Exploring the 2010 UN MDG summit process from the view of NGO participants from developing countries: implications of their agency-led empowerment for contemporary global politics
books.google.co.krSeoul National University5 years
Bachelor of Arts in Political Science and International Relations
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- Graduated Cum Laude (GPA 3.9/4.3); awarded scholarship for academic excellence for 5 semesters - Exchange student at Simon Fraser University, Vancouver, Canada
