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Korean Speaking Inbound Customer Service Associate WANTED!

Inbound Reservations Agent
Full-time

on 2024-04-11

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Korean Speaking Inbound Customer Service Associate WANTED!

Full-time
Full-time

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Li Yuen

Jovita Tseng

Starwood Hotels and Resorts (SEA) Sdn Bhd's members

Li Yuen

What we do

At Marriott International, we connect people through the power of travel and offer the most powerful portfolio in the industry. Our over 30 brands and nearly 8,700 properties across 139 countries and territories give people more ways to connect, experience and expand their world.

Why we do

At Marriott, we never stop searching for inventive ways to serve our customers, provide opportunities for our associates, and grow our business. The company that began as a nine-seat A&W root beer stand is recognized today as a top employer and for its superior business operations, which it conducts based on five core values: put people first, pursue excellence, embrace change, act with integrity, and serve our world.

How we do

Our founders, J.W. and Alice Marriott, started with a small idea: a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours. Wherever you want to go, whoever you want to be, you deserve a career that fulfilled your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Belong to a community where you are included. Be inspired by what’s possible and discover your own future. Be challenged, grow and achieve your ambition. At Marriott, be yourself. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you.

As a new team member

The primary responsibility of this position is to create an effortless experience to build raving brand fans, support Marriott's overall vision to be the world's favorite travel company and assist customers with their booking needs or questions through their preferred channels. Your key activities include handling incoming contacts for Marriott brands, processing reservation requests and supporting of member-related and customer care requests via voice and email channels. You will be responsible for creating an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Other than identifying guest reservation needs and following sales techniques to maximize revenue, you are required to comply with policies and procedures for special booking rules and requests, loyalty guidelines and case management. English and Korean language proficiency is required to handle guests' enquiries from Australia, Korea, New Zealand, Malaysia and Singapore. This role requires an individual who is competent in multi-tasking, goal oriented and enjoys interacting with customer. While we prefer someone with minimum 1 year experience in hospitality/travel industry, contact center environment or sales or customer service, individuals with no working experience are welcomed as training will be provided.

What we do

At Marriott International, we connect people through the power of travel and offer the most powerful portfolio in the industry. Our over 30 brands and nearly 8,700 properties across 139 countries and territories give people more ways to connect, experience and expand their world.

Why we do

At Marriott, we never stop searching for inventive ways to serve our customers, provide opportunities for our associates, and grow our business. The company that began as a nine-seat A&W root beer stand is recognized today as a top employer and for its superior business operations, which it conducts based on five core values: put people first, pursue excellence, embrace change, act with integrity, and serve our world.

How we do

Our founders, J.W. and Alice Marriott, started with a small idea: a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours. Wherever you want to go, whoever you want to be, you deserve a career that fulfilled your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Belong to a community where you are included. Be inspired by what’s possible and discover your own future. Be challenged, grow and achieve your ambition. At Marriott, be yourself. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you.

As a new team member

The primary responsibility of this position is to create an effortless experience to build raving brand fans, support Marriott's overall vision to be the world's favorite travel company and assist customers with their booking needs or questions through their preferred channels. Your key activities include handling incoming contacts for Marriott brands, processing reservation requests and supporting of member-related and customer care requests via voice and email channels. You will be responsible for creating an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Other than identifying guest reservation needs and following sales techniques to maximize revenue, you are required to comply with policies and procedures for special booking rules and requests, loyalty guidelines and case management. English and Korean language proficiency is required to handle guests' enquiries from Australia, Korea, New Zealand, Malaysia and Singapore. This role requires an individual who is competent in multi-tasking, goal oriented and enjoys interacting with customer. While we prefer someone with minimum 1 year experience in hospitality/travel industry, contact center environment or sales or customer service, individuals with no working experience are welcomed as training will be provided.
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    1. ApplyClick "Want to Visit"
    2. Wait for a reply
    3. Set a date
    4. Meet up