At Marriott International, we connect people through the power of travel and offer the most powerful portfolio in the industry. Our over 30 brands and nearly 8,700 properties across 139 countries and territories give people more ways to connect, experience and expand their world.

At Marriott, we never stop searching for inventive ways to serve our customers, provide opportunities for our associates, and grow our business. The company that began as a nine-seat A&W root beer stand is recognized today as a top employer and for its superior business operations, which it conducts based on five core values: put people first, pursue excellence, embrace change, act with integrity, and serve our world.

Our founders, J.W. and Alice Marriott, started with a small idea: a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours. Wherever you want to go, whoever you want to be, you deserve a career that fulfilled your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Belong to a community where you are included. Be inspired by what’s possible and discover your own future. Be challenged, grow and achieve your ambition. At Marriott, be yourself. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you.

Hiring: Inbound Customer Services Agents/Loyalty and Care Associates Language requirement: Bilingual in Korea and English What this role is about? The primary responsibility is to create an effortless experience to build raving brand fans, support Marriott's overall vision to be the world's favourite travel company and assist customers with their booking needs or questions through their preferred channels.    What will you do? 1. Process reservation requests and support of basic loyalty and customer care requests. 2. Handle incoming contacts for Marriott brands and assist customers with their booking needs or questions through voice and email channels. 3. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favourite travel company. 4. Identify guest reservation needs and follow sales techniques to maximise revenue. 5. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management.   Skills and Experience 1. English and Korean language proficiency in speaking and writing to handle guests' enquiries from Australia, Korea, New Zealand, Malaysia and Singapore 2. Competent in multi-tasking 3. Goal-oriented and enjoys interacting with customer 4. Preference for 1 year experience in hospitality/travel industry, contact center environment or sales or customer service 5. However, individuals with no working experience are welcomed as training will be provided. 6. Opportunity to work from home upon confirmation, subjected to performance Our mission is to delight and surprise our guests at every encounter. This starts by treating our associates like family, and fostering an environment built around creativity, teamwork and collaboration. Click "I'm interested" to get in touch!