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Yoko Hori

YuLife / Customer Success Manager

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Ambition

In the future

Supported students and fellow educators through teaching, mentoring, and community-building initiatives, driven by a long-term ambition to shape supportive learning ecosystems in global and edtech contexts.

YuLife1 year

Customer Success ManagerPresent

- Present

Successfully established and scaled the Japan Customer Success function, achieving high client retention and a 4.95/5 satisfaction rating while driving strong engagement and renewals.

Language on Demand, inc.1 year

Project Manager

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Successfully managed and scaled instructor operations across Japan, overseeing recruitment, onboarding, compliance, and performance to meet client and government standards.

Go! Go! Nihon1 year

Online Course Manager and Online Japanese Instructor

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Designed and delivered N3-level online Japanese courses while driving learner engagement, retention, and satisfaction through strong content, community, and support strategies.

The University of Arkansas, Department of World Languages, Literatures, and Cultures5 years

Instructor of Japanese

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Delivered high-quality Japanese language instruction to large undergraduate cohorts, earning outstanding course evaluations while strengthening student learning outcomes.

William Jewell College4 years

International Relations

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Rikkyo University4 years

Tourism

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言語

  • Japanese - Native
  • English - Professional
  • Spanish - Conversational

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