Chad is the CEO and Founder of Flow Solutions.

Flow Solutions is a dynamic company of retail and IT professionals. having two offices in Japan. The main office is based in Yokohama with a satellite sales office is in Aoyama, Tokyo.

What do you see as the major goals for the company over the next year?

We always only have one major goal. To continually increase the value our customers get from our solutions. This year we are accomplishing this in two ways.

Firstly, we are adding new features and integrations via new software and hardware partnerships. This will allow us to deliver great new features that will help make positive change in the way our clients communicate.

Secondly, we are very focused on our Customer Success program. We know that retail is a complex industry so we are dedicated to delivering scalable education and guidance for retailers as they move toward more data driven decision making.

Do you feel we could increase revenue by doing X?

As with any business we obviously have sales goals. However, due to the growth phase of our industry we are most focused on building value for retailers. We believe that if we are continually helping our customers reach their goals that we will reach our goals.

What are your expectations around arrival and departure times, and taking work home?

Overall, the expectations regarding the workplace environment are extremely flexible, and straightforward. The only true expectation we have for our team members is “help our customers as efficiently as possible”. We want work to be an enjoyable part of life. We realize that to be happy team members we need to have a fulfilling personal life. Dates with our girlfriends/boyfriends, playing with our kids, taking vacations and just relaxing are essential to a well rounded person. At Flow we want well-rounded people who can draw inspiration and knowledge from various range of experience.

Since each person has different responsibilities and different paces of work, there are flexible standard hours because some members may work during non-office hours.

What is the greatest challenge that you faced with the company?

The greatest challenge I have faced with starting Flow has been competing head-to-head with much better funded competitors. We have had think differently and truly focus on the client needs. If we cannot be bigger we can be better. That has been our motto in the first few years of the company and as we grow I think it is important to continually keep our customers needs at the centre of our thoughts, plans and actions.

If you could change one thing what would it be?

If I could go back in a time machine the one thing I would do would hire our Customer Experience and Customer Success team sooner. It has always been important to us to help our customers, but our CSCX team is able to actively focus on this full time and it changes the way we communicate internally and I think it shows with our customers.