What we do
At dnata Singapore, we offer a full range of ground handling, cargo and catering services to over 52 airlines in Singapore. With our commitment to excellence, the qualities of efficiency, speed, reliability and flexibility have become the hallmarks of our service.
We understand the challenges and demands of today's air travel industry. Our deep knowledge stems from the integral role that we play in helping airlines achieve their performance and service quality targets.
Providing world class services, we enhance our customer airlines' reputation by projecting an image of efficiency, quality and reliability to their passengers. We also recognize that every airline customer is different. We place great emphasis on listening to our customers to ensure that we understand and meet all their specific requirements.
Why we do
Commitment to excellence
Today’s airline passengers expect a seamless experience from check-in to baggage delivery and that is exactly what dnata Singapore delivers for the millions of passengers that we handle each year.
With safety at our core, our vast experience and commitment to excellence enable us to offer practical and cost-efficient solutions to your exact requirements. Our highly-trained staff will be on hand from start to finish to ensure that your passengers’ journey is a delightful one.
How we do
The dnata way
We strike a balance between doing things our way – leading to service consistency – and encouraging our people to use their initiative to find new and imaginative ways to solve our customers’ challenges.
First, we get everyone off to a common start. Every new dnata employee, regardless of location or company, receives consistent training on their first day.
However, we take things well beyond that initial induction. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers.
A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way.
We are proud that our reputation attracts talented and motivated people. However we know that it’s what we do afterwards that makes all the difference to them achieving their full potential.
