Gurusri Palanikumar
Singapore
Gurusri Palanikumar
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- UDialer Ticket Management tool
Technologies involved: Java, AngularJS, Mysql, Ibatis, HTML, CSS, JQuery Team size: 2 Role: Full stack developer Clients: Flipkart, PhonePe, Starhealth Description: Ticketing tool is a hybrid solution of Issue tracking application along with the Calling application. We provide an online ticketing tool to the enterprises. An admin and agents login credentials are provided for them to login to the system. Agents login to our ticketing tool and our application will assign the tickets to agents based on pre-defined algorithms which were developed using Java. Once an agent gets selected for the ticket, ticket would be assigned to the agent and notified as a pop up on their screen. The agent has to start the ticket and work on the ticket. Agent can make a call to the customer if required using the dialer that is provided and then close the ticket. Dialer is developed using Asterisk framework. The admin and agent consoles of the application are designed using HTML, CSS, JQuery and AngularJS.
- UDialer CRM
Technologies involved: Java, AngularJS, Mysql, Ibatis, HTML, CSS, JQuery Team size: 4 Role: Full stack developer Clients: Freshmenu, Squats, Flipkart, Abof, Limeroad Description: Ubona Dialer is a complete call center application developed for e-commerce concerns like Flipkart that includes Agent softphone, main application server and call server. Flipkart loads our application in Iframe. We will provide an admin login and individual login credentials for all the agents. Agents will be segregated into divisions called campaigns based on their skills. When agent logins to Flipkart CRM, he/she will get logged in to our main application server along with their call center server. Then, agent will be able to make outbound calls and get inbound calls using our application. Admin person would be able to monitor the overall performance of the agents as well as campaigns using the dashboard provided. We have designed the UI part using HTML, CSS, JQuery and AngularJS. The backend application was developed in Java. Calls are managed by Asterisk framework.
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未来
