Legend's ISO Tank Division is seeking an operations executive:
- To undertake and provide quality services in relation to emails or telephone to the customers.
- Responsible for assisting the customers’ inquiries and maintaining a certain level of customer satisfaction by responding to them in a timely manner.
- Duties include taking on telephone calls, receiving and directing visitors (if needed), job filing, making meeting arrangements, training, and/or supervising other colleagues.
- Work closely with the HQ/management, implementing any new SOPs, and/or reviewing existing policies that are required.
- Offering assistance to other colleagues in the same/different department of the company.
- Report any form of the incident to the management.
- Any other ad hoc duties assigned by the management.
Your key responsibilities will include:
- Manage good communications and develop the correct operation objectives
- Ensure all operations are carried out in an appropriate and effective manner.
- Improve operational management systems, processes, and best practices.
- Identify issues that may affect sales/operations, delivery of services, and implementation of solutions to address issues.
- Take responsibility to ensure smooth operations pertaining to the needs of local and overseas offices, agents, customers, and vendors.
- Assist and support smooth running of day-to-day operations.
- Take charge of operations preparation as requested by the commercial team.
- Promptly inform customer of shipment status and readiness of shipment.
- Coordinate with operations, commercial, and finance departments to meet operational requirements.
- Ensure timely resolution of any discrepancy in invoicing.
- Deliver prompt and effective resolution of customer complaints, and escalate issues to immediate superior / management whenever required.
We are looking for someone with the following:
- Competent in handling all aspects of operational matters/issues
- Positive working attitude
- Pro-active and independent
- 3-5 years relevant experience
- Logistics/Shipping management diploma
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