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Customer Service Officer
Contract work/ Part-time work
on 2021-11-26 132 views

Deliver personalized service as a Customer Service Officer for our banking sector!

A-IT Software Services Pte Ltd

A-IT Software Services Pte Ltd members View more

  • Karen

What we do

A-IT Software Services Pte. Ltd. was established in 1991, and has been delivering innovative and effective business solutions for our customers in the banking and finance industry.

We have a proven track record with continuous strong growth for more than 20 years. Our expertise lies in project management, business analysis, system design & development, software testing in Banking and Finance industry.

Why we do

As a regional IT outsourcing services provider headquartered in Singapore, we aim to deliver high-quality, cost-effective software solutions and IT services quickly, efficiently and effectively.

OUR CORE STRENGTHS
CUSTOMER-FOCUSED - We put great emphasis in developing long-term productive relationships with our clients.

CLIENT ADVOCATE - Our leaders and managers have an in-depth perspective of the client’s technical and operational needs.

SERVICE FLEXIBILITY - We offer a diverse range of service models to custom-fit to our clients' requirements.

SERVICE EXPERTISE - We have a long and proven track record in Project Management, Business Analysis, System design, and Application Development & Maintenance Services.

TECHNICAL CAPABILITY - Highly proficient in delivering solutions on VisionPLUS® and CardPac™, Systematics®, Java/J2EE and other mainframe and midrange platforms.

RAPID TURNAROUND - Fast time-to-market for talent sourcing with our strong network.

EXPERIENCED LEADERSHIP - We have an experienced Management Team that is headed by our Director, Mr. Eer Yong Koh, who has over 30 years of experience in the IT industry.

How we do

OUR VALUES
A-IT adopts the 3 C’s model in forming our culture and core value.
With the integration of the 3 C’s (Corporation, Customer, Competitors) as our business strategy, we are able to maintain our competitive advantage in our field of operations.

- Maintain Corporation profitability by providing cost effective service solution
- Customer Centric with focus on Service Excellence
- Maintain Competitive edge by valuing our People asset

We adopt open communication and encourage knowledge sharing. In A-IT, we believe in equal opportunity and continuous growth and development for our staff.

As a new team member

Customer Service Officer, what you'll be doing:
- Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Solicit customers’ feedback and identify problem trends for improvement actions.

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Deliver personalized service as a Customer Service Officer for our banking sector!
A-IT Software Services Pte Ltd