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Contract work/ Part-time work
Collections Officer
on 2021-06-23 83 views

Looking for Intelligent, passionate and driven people to join our amazing team of hoolahgans!

hoolah

hoolah members View more

  • Emil Sunny

What we do

hoolah is one of Asia's leading omni-channel buy now pay later platform. Headquartered in Singapore we are live in Singapore, Malaysia and Hong Kong and expanding rapidly.

We help merchants in Asia to solve the critical challenges of generating new customers, getting them to return, conversion and basket size by driving consumer affordability - responsibly.

Consumers can enrich their lifestyles - whatever that means to them and worry less about price to buy the things they want or need by paying over a short duration aligned to their budgeting and salary cycles. There is no interest charged ever and no hidden costs.

Merchants now have a more cost effective and data rich way to drive affiliate marketing, loyalty, conversion and increase their basket sizes by utilizing the hoolah Buy Now Pay Later solution. We focus on the consumer and the merchant journey to bring a new type of solution and greater outcomes for our customers.

Why we do

Creating mutual value through responsible affordability

How we do

Our Values

TREAT HOOLAH AS YOUR OWN

OUTCOME & FOCUS

PROUD

INTELLIGENT THOUGHT

CUSTOMER OBSESSED

As a new team member

To drive our growth, we are looking for Intelligent, passionate and driven people to join our amazing team of hoolahgans. It is important for hoolahgans to live and breathe in a culture where we can belong, At hoolah we call this as hoolah hooping - showing energy and passion to be able to succeed together.

We have an exciting opportunity for a Senior Collections Officer (3 months contract role) based in Singapore. The role will manage/be responsible for o handle our internal collections process while also managing 3rd party collections relationships. This individual will be responsible for consumer (B2C) debt collection activities through all appropriate avenues. You will also have an affinity for digital commerce and technology.

The role will manage/be responsible for
- Execute internal processes to optimize collections outcomes on a daily basis
- Monitor customer accounts and follow up with customers for timely payment to minimise debts
- Review & Process Waivers as per guidelines
- Update and manage collections tracker for internal tracking, assessment and preparation of monthly Collections performance
- Work with 3rd party collections partners on escalated items and prepare report on their performance
- Provide time and accurate updates to internal systems based on customer responses and actions
- Collaborate and communicate cross functionally on extreme cases
- Identify and analyse potential bad debts and prepare justification for write-offs
- Mail out Demand Letters to customers based on established guidelines

Key Requirements
- Willingness to try new approaches to get the appropriate outcomes
- Problem-solving, positive and constructive attitude is a must
- Structured, factual and data-driven. Ability to deep dive into data and elaborate clear and synthetic insights
- High level of discretion and capable of confidently using experience and data to assess and recommend a best course of action even in an ambiguous situation
- 2-7years of relevant hands-on collections experience, bad debts and handling fraud cases
- Flexible to work on incident triaging and escalations which may be non standard work timings during incident periods
- Strong business acumen and team mindset
- Standout “can do” attitude and enthusiasm
- Comfortable with ambiguity,flexible and adaptable to change in a fast-moving organization.

Are you ready to be a hoolahgan?

We are looking for the following skills and attributes from you:
- Strong communication and interpersonal skills
- #startuphustle
- PHD qualified (Passionate, Hungry, Determined)
- Consultative approach, outcome focused and data driven
- Exposure to consumer payments industry is a plus
- Willingness to try new approaches to get the appropriate outcomes
- Comfortable in reaching out to customers proactively to get results
- 5+ years of relevant experience in collections
- Desire to learn
- Willingness to roll up your sleeves and do what it takes to get the job done
- Excellent communication, organizational, and time management skills
- Work independently but appreciate that team is vital to succeed.

Click on "I'm Interested" to apply now, be a hoolahgan!

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Looking for Intelligent, passionate and driven people to join our amazing team of hoolahgans!
hoolah