Customer Success Officer
on 2021-06-02 51 views

Drive our customer satisfaction as a Customer Success Officer!


MOBYSpetshop.com members View more

  • teemu

What we do

MOBYSpetshop.com ('MOBY'S') is a Singapore-based Online Marketplace for Pet Food, Supplies & Services. We offer a fast & fun mobile shopping experience, wide selection of top-class pet products, exclusive collection of MOBY'S & partner brands' supplies and amazing customer service.

Why we do

Our mission is to Make Pets' Lives More Humane – and we deliver on this promise by offering amazing customer service (incl. 30-day returns) and supporting local animal welfare groups & shelters.

MOBY'S was founded in 2017 by Moby, a 6-year old French bulldog living in the East Coast of Singapore, and his Daddy Teemu Kainulainen, the Pack Leader of MOBY’S.

During his free time (which he has a lot), Moby loves to sleep, sleep a bit more and eat. Moby is suffering from juvenile cataract - making him partially blind - however it doesn’t prevent him from enjoying life to the fullest and being a super kind, gentle, obedient and easy-going dog who is proud to be a part of the Singapore pet family.

How we do

We are a team that believes in positive energy, openness, collaboration, ambitious goals & fun. If you’re ready to join the hustle with us, please drop us a line!

As a new team member

We are seeking a dependable and driven Customer Success Officer who loves and knows a lot about pets.

Key Tasks:
- Be the first point of contact with a friendly & professional attitude
- Assist customers in providing solutions and recommendations to their needs
- Process order amendments, delivery instructions, refunds accurately
- Attend to chat, email & phone enquiries in a prompt and professional manner
- Ad-hoc duties and projects as assigned or needed
- Experience in pets (dogs, cats, small pets) preferred

- Central location at 506 Chai Chee Ln (near Bedok Mall)
- Medical expense reimbursement
- Staff discount on all purchases

- Enjoy working in a pets related industry
- Must be customer service oriented and possess good communication skills
- Able to work in a fast pace environment and perform under pressure
- Full-time and part-time positions available

Click on "I'm Interested" to apply now!

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Company info
  • 506 Chai Chee Ln
  • Drive our customer satisfaction as a Customer Success Officer!