Desktop Support Engineer
on 2021-06-01 33 views

Have a flair for solving problems and addressing concerns? We want you as a Desktop Support Engineer!

Lights & Shadows Pte Ltd

Lights & Shadows Pte Ltd members View more

  • Gina Goh

What we do

We are an integrated creative production company, specializing in live action production, 3D animation, CGI visual effects and hybrid media storytelling.

We are dedicated to realize the vision of our clients. By integrating technology with visual artistry, we deliver creative solutions that work!

Why we do

We produce live action content with high-end photorealistic environment, simulation and multi- dimensional animation to deliver compelling images. Our services include storytelling in live action with CG plates, animations, visual effects and motion graphics. Our client portfolio includes renowned fortune 500 companies, TV networks, advertising agencies and property developers.

How we do

Over the years, our award-winning team gained many industry honors with awards from The New York Festivals, PROMAX World, PROMAX Asia, PROMAX Arabia, 1st 24 Hour Chinese Promo Challenge (11th Shanghai TV Festival), Long Xi Advertising China, SPIKE (Asian Advertising) and Creative Circle.

As a new team member

Job Responsibilities:
- Responding to end-user on support requests
- Contacting end-user to find out the nature of the problem
- Support assistance connecting via a remote link
- Troubleshooting desktop/laptop hardware component and software issues
- Installing and maintaining hardware and computer peripherals, printers and scanners
- Installing and upgrading operating systems and computer software (Windows 10, antivirus and etc.)
- Troubleshooting LAN networking and VPN connection issues
- Advising on software or hardware upgrades, and windows security patching
- Providing basic knowledge guide in computer operation and management
- Completing job status reports and ordering supplies.

Job Requirements:
- Proven work experience as a Desktop Support Engineer or Support Technician
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
- Knowledge of popular operating systems, software applications, and remote connection systems
- Ability to solve complex hardware and software issues
- Ability to work after hours when necessary
- Physically fit as moving of equipment is expected
- Excellent interpersonal skills
- Good written and verbal communication skills.

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Company info
Lights & Shadows Pte Ltd
  • 17 Bukit Pasoh Rd, Singapore 089831 Bukit Pasoh Rd, Singapore 089831
  • Have a flair for solving problems and addressing concerns? We want you as a Desktop Support Engineer!
    Lights & Shadows Pte Ltd