Charmaine is a Marketing graduate from the Singapore University of Social Sciences who is passionate about the dynamic and ever-changing media industry. Having dipped her toes in creative advertising, market research and video production, Charmaine is currently part of the Employer Branding & Rec...
Grab is Southeast Asia’s leading superapp that provides everyday services such as mobility, deliveries (food, packages, groceries), mobile payments and financial services to millions of Southeast Asians.
Grab aims to use technology to empower its communities and elevate the quality of life for everyone.
Grab was founded on the belief that a technology company in Southeast Asia could both run profitably and create sustainable social impact. We hold ourselves responsible to the environment and socio-economic development of this region, not just for today, but also for the future.
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles, which we call the 4Hs. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
As a member of Grab, not only will you bring your skill sets to drive your team forward, but you will also develop your untapped potential and be inspired by some of the most amazing minds in the industry. Our team consists of both young and experienced individuals who are tenacious, motivated and energized by the fact that we exist to make a change - have a societal impact in Southeast Asia.
Grab for Business is the B2B SaaS team within Grab that helps to simplify business transportation, corporate food & package deliveries as well as related services for companies across Southeast Asia. We actively engage with top companies and top brands across the region and its imperative that we drive efficient commercial operations within our organisation. To this end, we are looking for a strong Manager - Regional Commercial Operations in our Grab for Business team to build, operate and grow a robust commercial & account operations organisation that will cover multiple markets and cater at scale to an expanding portfolio of corporate clients.
1. Trust that you will have a safe ride
Travel with confidence knowing that Grab’s top priority is your safety. From driver safety training and vehicle safety checks, to personal accident insurance coverage for all our drivers and passengers and government partnerships to promote safety, you know we have your back.
2. Take the transport option that fits your need
We put freedom in your hands. The most transport options, at every price point, with comfort, speed and affordability – you can have it all at the touch of a button.
3. Let us take care of you
We believe that a sustainable business is one that improves the lives of the people it touches – passengers, drivers, employees, governments and society at large.
Life at Grab is all about positive disruption – and yes, crazy days are part of that package too. Still, that’s never stopped a Grabber from having fun. In fact, it’s what keeps us motivated to shake things up further.
Life as a Grabber means succeeding in a culture of passion and innovation. We are hungry to make a difference, and recognise that good decisions often come from the heart. We are humbled by our communities, and are proud to serve them with honour. We come from all over the world, united by a common goal to make life better everyday for our users.
WORKING WITH GRAB
POSITIVE & COLLABORATIVE ENVIRONMENT. Grabbers thrive in a corporate culture that values every team member's contribution towards our goal of improving lives.
ROCKET FUEL FOR CAREERS. Grabbers experience hyper professional growth and all the challenges that entails. Grow your skills while working to solve real issues across the region.
FUN & DEDICATED FAMILY. Grabbers work hard and play hard. Our teams grow as one as they overcome challenges and have fun along the way.
If you share our mission of Driving Southeast Asia Forward, apply to be part of the team today!
- This role is based in Singapore.
- To perform this role well, the candidate needs to have leadership skills, strong communication capabilities, attention to detail, ability to create and follow processes, and a track record of exceeding expectations.
- You will report to the Regional Head - Go To Market, Grab for Business.
- Manage a team of commercial operations executives across the region, with a specific focus on Singapore, Malaysia and the Philippines.
- Work with multiple cross functional teams including but not limited to Key Account Management, Inside Sales, Product Ops, Sales Ops & Product Analytics, Finance, FP&A, Customer Experience etc.
- Commercial Operations:
~ Develop and maximize the efficiency of all business operations in Grab for Business
~ Operationalise the launch, support and CE plan for all new GfB products and features
~ Ensure new and existing SOPs are aligned with and executed by GfB teams in all markets
- Advanced Client Support:
~ Develop a scalable corporate client support framework aligned with multiple internal stakeholders and departments, that drives a seamless corporate client experience.
~ Liaise with Grab Customer Experience teams to develop and strengthen processes for advanced corporate client queries and the required supporting materials.
~ Manage Zendesk ticket resolution process and maintain healthy SLAs.
- Billing and Invoicing:
~ Ensure seamless billing & invoicing for all GfB corporate clients, working closely with Grab Central Operations and Country Finance teams.
~ Build, strengthen and manage SOPs for advanced billing & invoicing troubleshooting and dispute resolution on all commercial contracts, invoices and payment queries.
~ Align with Grab Country Finance teams on reconciliation of all corporate client and partner payments and ensure regular cadence of reporting on Accounts Receivable (AR), Collections efforts and other details. Liaise with Grab central Collections teams who oversee operations for Singapore, Malaysia and the Philippines.
~ Set SOPs and further automate the billing & invoicing process, working with Grab finance, product and engineering teams.
- Account Operations:
~ Maintain data integrity on SalesForce CRM for the entire Grab for Business corporate client database, with a specific focus on Singapore, Malaysia and the Philippines.
~ Ensure end-to-end Contract Management, updated documentation, storage, audit and regular reviews for all GfB corporate clients (commercial terms and signed contracts).
~ Work closely with Inside Sales, Channel Partner and Key Accounts teams at Grab for Business to ensure adherence to KYB processes in accordance with Grab’s internal policies.
~ Ensure GfB Portal account activation and revenue recognition are done in accordance with CRM and Grab Finance and FP&A guidelines.
Join Grab on an incredible mission, click "I'm interested"!