Get to know our Team:
The Singapore Operations team oversees, shapes and grows the business in Grab Singapore. We contribute towards Grab’s vision of being Southeast Asia’s superapp by providing everyday services that matter most to consumers in Singapore. We develop and execute business strategies that help us achieve our vision in serving our community.
As part of the Singapore Operations team, the GrabMart team looks at connecting our Singapore consumers to the vast array of retail and daily essentials merchants within our sunny island-home of Singapore, through our many delivery partners.
Get to know the Role:
As a GrabMart Key Account Manager, you will be responsible for:
• Establishing and managing strong business relationships with existing and potential top 500 merchants to drive growth for GrabMart
• Leading all elements of account management, including business identification, business development strategy, partner negotiation, day-to-day account management, and execution of key initiatives
• Drive growth in key accounts as measured by deliveries, GMV and revenue, as well as forming deeper relationships with partners through collaboration in other areas such as GrabPay, GrabAds and Grab for business
The day-to-day activities:
• Working with the GrabMart Account Management Lead / Head of GrabMart on business development strategy
• Acquire and drive growth in key accounts as measured by deliveries, GMV and revenue (including researching competitors and suggest/co-ordinate appropriate pricing & promotional activities)
• End to end deal managing (including working with country BD, ads, GrabGifts, transport, food, financial, operations, marketing, and product to ensure the success of the partnership)
• Develop strong relationships with key partners, including but not limited to mitigating escalations that may come through Customer Support
• Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses
• Work across functions to tailor merchant specific needs (e.g. customized reporting, marketing support, integrations)
• Drive operational excellence by working with the merchants and operations teams
The must-haves:
• Bachelor (or above) degree in Business/ Management or equivalent
• Minimum 4-6 years of relevant experience (including account management, business development, partnerships or equivalent)
• Experience in managing FMCG, supermarket (e.g. Fresh Produce/Essential Products) or e-commerce categories is a plus
• Excellent communication skills in both written and spoken English
• Excellent interpersonal skills, with the ability to identify and provide comprehensive solutions for varying consumer needs
• Ability to fuse business, strategy, finance and legal concepts to lead complex, multi-faceted deals
• Demonstrated ability to work effectively across internal and external organizations
• Have a competitive edge and thrive in a team environment
• Comfortable with managing data and able to perform analysis (e.g. to solve business problems)
• Detail-oriented and organised
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