Get to know our Team:
This role is part of Platform Quality, a regional policy and special projects team within Platform Safety & Quality. While safety remains at the core of what we do, our team looks after platform quality. We aim to enable our internal safety, quality and operations teams, and partners externally, by developing quality management systems, policies, processes and training that increase the quality of our platform and the satisfaction of our users.
Get to know the Role:
In this role, you will be supporting the regional merchant quality program, which looks at food safety and merchant quality across all operating countries. You will be required to develop policy, review processes and get involved in product development. Your key stakeholders consist of regional- and country- teams, including Safety Operations, Quality, Engagement, Product, Customer Experience, Merchant Operations and more.
The day-to-day activities:
• You manage existing policies and frameworks
• You proactively identify opportunities to improve processes
• You develop solutions to educate merchants and improve quality
• You develop project management plans and drive new projects to completion
• You are a regional point of contact for the regional merchant quality program
• You act as a business owner for projects and products alike
The must-haves:
• You have experience in either safety, quality, operations or process excellence
• You have experience in managing a program or multiple projects concurrently
• You are intrinsically motivated and able to work independently
• You are able to manage large groups of stakeholders
• You are a strong communicator, both verbally and in writing
If you share our vision of driving South East Asia forward, apply to join our team today. Click "I'm interested" and we will respond with further instructions!