Emerge is hiring a L2 support engineer for foreign based financial company as our onsite support engineer.
JD:
- Desk side and remote investigation of all Incidents affecting the users' desktop
- Daily IT Chat assistance support for Global client base
- Ability to diagnose and resolve software issues including MS office suite, standard Market Data applications, Voice/Mobile, Remote Login, Citrix
- Support Japanese applications (eg, Quick ActiveManager, TradeNet/X, T-Wave, Smartbridge, etc); where appropriate liaise with third party vendors
- Handle the maintenance and compliance of a fully controlled environment in accordance with Audit standards
- Weekend work supporting Japan client base and occasional weekend events
- Handle Video Conferencing & IPTV support when needed
- Immediate hands-on hardware support and replacements (mice, Bloomberg keyboards, monitors)
- Handle procurement order pickups for headsets and webcams. Including managing equipment returns
- Pre-shift team communication, including state of the environment and ready for business checks
- Handle Desk moves on the TradeFloor when required
- Handle and prioritize all tickets arriving within SNOW, either resolving directly or re-assigning them to another support teams as required. Maintain high-quality incident data
- Provide dedicated, positive and efficient service at all times to all internal clients
- Track and update hardware inventory stock on a regular basis
- Committed to maintaining quality and professionalism for all processes and procedures within the environment
Req:
- Proficiency of agile working technologies, WiFi, Mobile Applications (e.g. Blackberry, Teams), Citrix, laptops, to provide complete agile working support. Including providing Information regarding any other of our IT products and services.
- High level of skill set in ‘todays’ technologies used in the organization (Windows 7 / 10, Office 365, MS Office Suite, VPN’s etc.)
- Fluent English, Business level in Japanese