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Contract work/part-time
Part Time Customer Experience Specialist
on 2020-08-01 614 views

Part Time Customer Experience Specialist WANTED!

SpaceshipHK

SpaceshipHK members View more

  • Iris Leung, graduated from the University of Hong Kong with a bachelor degree in modern language and culture. Experienced in marketing, public relations and front-line sale roles. Currently working as growth hacker for various types of startups, aiming at increasing sales and brand building.

What we do

  • Spaceship全港首個國際快遞即時比較及預訂平台

Spaceship is the first mobile platform which helps compare and book international courier service. Through innovative technology, humanized design, and data analysis, we break through the boundaries of traditional logistic companies, including the complicated procedures and high shipping threshold, aiming to make international shipment more accessible to the general public. With the official partnership with various international courier companies (FedEx, DHL, UPS, TNT, Aramex, DEPX, etc), Spaceship users can always ship globally at a very good price.

After the official launch of Spaceship service in August 2019, Spaceship has been awarded as the Top 5 startups from the JUMPSTARTER Hong Kong Semi-Pitch Round and featuring in many local media.

Spaceship是全港首個國際快遞服務比較及預約平台,透過創新技術、人性化設計及數據分析,去打破傳統物流公司繁複操作及極高門檻寄件限制,令更多人能簡易使用國際快遞服務。Spaceship已和各大國際快遞公司(Fedex,DHL,UPS,TNT,Aramex,DEPX等)建立正式合作關係,讓Spaceship用戶可以非常優惠的運費享用國際級快遞。

Spaceship國際快遞即時比較及預訂平台於2019年8月正式推出,獲得多個媒體報導,獲選為 JUMPSTARTER Hong Kong Semi-Pitch Round 勝出隊伍。Spaceship服務以香港為本,並將會陸續拓展到其他東南亞市場。

Why we do

  • Spaceship全港首個國際快遞即時比較及預訂平台

Spaceship strives to innovate current courier practice and helps individuals and small businesses from any background, with or without basic logistic knowledge, easily find and book the global courier service that best suits their needs in seconds.

現時傳統快遞服務提供給消費者的資料非常有限;市民即使面對高昂運費,亦因為不 清楚其實有更好的寄件選擇,也只可以默默承受。Spaceship 致力以科技突破傳統物流繁複操作及高門檻限制,令更多普通市民及初創企業和中小企都能以最優惠運費、最方便網上操作模式使用國際快遞服務。

How we do

  • Spaceship全港首個國際快遞即時比較及預訂平台

Bringing a new technology into a traditional logistic industry is never an easy job, but it has always been a mission of the Spaceship team. We hope that through Spaceship, everyone can be SHIP GLOBAL AT FINGERTIPS.

要以科技打破傳統物流模式帶來改變不是易事,卻是Spaceship團隊的使命,以創新意念,令人人都可以SHIP GLOBAL AT FINGERTIPS

As a new team member

ROLES & RESPONSIBILITIES
.Answer customers phone and online enquiry, provide suggestions to their logistics issues and teach them how to use Spaceship online booking platform
.Understand current logistic practices and offer shipment advice to users
.Assist the operations team to handle clients problems and requests
.Follow up on customer orders and shipment progress
.Provide insights and suggestions for optimizing sale conversion
.Suggest ways to improve operation process
.Setup and monitor the customer feedback loop for business growth

REQUIRED EDUCATION/EXPERIENCE/COMPETENCIES:
.High Diploma or Degree holder
.Good telephone manners and communication skills
.At least 1-2 years working experience in e-commerce/ logistics/ banking / financial industry
.Experience in using intercom, zendesk or related customer service tools
.Good command of spoken and written Cantonese & English; Proficiency in Japanese and Putonghua is an advantage
.Proficient PC skills including Excel and PowerPoint
.Friendly and confident; Attentive to details
.Strong problem-solving & multi-tasking skills
.Self-motivated, responsible and able to work under pressure
.Willing to work on shift duties, including weekends and public holiday

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Company info
SpaceshipHK
  • Founded on 2019/08
  • 40 members
  • Science Park West Avenue Hong Kong Science Park, Pak Shek Kok, N.T.
  • Part Time Customer Experience Specialist WANTED!
    SpaceshipHK