Hook Coffee is a local start up delivering freshly roasted coffee in Singapore and internationally in whole beans, ground to brew specific brew methods, drip coffee bags and shot pods (Nespresso compatible pods).
As no one should have to worry about running out of their favourite beans or stock up & settle for stale coffee (we’ve been there and understand that pain), we make freshly roasted specialty coffee conveniently accessible to you. You can customise your delivery frequency and we’ll deliver you your coffee just the way you want it, straight to your mailbox!
Freshly Roasted Coffees Delivered To You.
We want to share our love and knowledge of coffee with you, and with every cup of coffee, take you on a journey from our farmers’ hands to yours — and this is only the start of making a difference in people’s lives.
Everything we do comes down to a simple calling - to empower coffee farmers and coffee lovers alike to make coffee better.
At Hook Coffee, we are all about our people and our community of coffee lovers!
Everyone in the team can be comfortable being themselves and we celebrate each and everyones individual quirkiness. You can be transparent about your concerns and career aspirations and the team will do their best to ensure your success.
The best part? Get to work in a fun environment with our vibrant team, learn and drink amazing coffee all day!
You'll thrive in this position by being customer-orientated.
Your Key Responsibilities would include
-Drive Community engagement both online and offline
-Deliver consumer insights through close relationship building with customers.
-Handle calls and email correspondences
-Manage customer relationship through effective follow-up and appropriate resolutions
-Able to interact with customers on digital support channels in a professional and timely manner