Amaris Consulting is an independent technology and management consulting firm providing high added-value services to our clients on an international level.
More than 6,000 talented people in more than 80 offices
Present in more than 55 countries
More than 850 worldwide clients
We stand beside all businesses to help them shape and drive their transformation journey, always at the forefront of innovation.
WE BELIEVE that innovation has always contributed and will continue contributing to progress. We think technology enhances human interactions and activities.
WE EXIST to reinvent and transform industrial and economic models combining strategy, science, and technologies.
WE CARE only about our clients’ expectations. Our agility and flexibility enable us to constantly adapt our services to match our clients’ needs.
- Strategy & Change
We help businesses navigate an increasingly volatile and competitive environment by identifying, developing and implementing valuable strategies to ensure success and performance.
- IS & Digital
We provide information technology consulting as well as technology strategy, application management and infrastructure services.
With a dedicated Global Center of Excellence in telecoms and technology consultants in over 50 countries, we help our clients design, shape and operate their next generation network infrastructure.
- Life Sciences
We offer services to biotechnology companies and pharmaceutical labs, from product development to structuring internal procedures.
Amaris is a key partner for its clients, providing the on-demand engineering expertise they require to continue growing their research & development capabilities.
With consultants in over 55 countries, we help our clients access global markets and support them wherever they need us.
We strive to build and nurture the best talent community, enabling both our clients and our 6,000 people to achieve their full potential.
What You'll Be Doing:
Install, configure, validate and deploy new IP products and services in the IPTV IP infrastructure
Maintain and Troubleshoot network equipment like Routers, Switches, Firewalls IPTV Network environment
Perform scheduled configuration changes to network switches, routers and firewalls
Conduct documentation and actual equipment IP configuration walk-through with customer and present key concepts/messages to customers as a team lead
Prepare detailed MOP (Method Of Procedure) documents for planned network changes in customer platform, follow the document through internal and customer approval process
Execute MOPs on customer platform during designated maintenance windows (including night time if required)
Review and authoring of other technical documentation like User Acceptance Test and Operational document, LLD documents and network diagrams
Troubleshoot, diagnose, and perform corrective maintenance actions on issues reported by customers. Provide in depth investigation of critical escalated issues
Track and capture updates of issues in a ticketing system
Contributes and shares all documents using centralized documentation tools like Sharepoint
Maintain high level of customer satisfaction by providing services fully compliant with the SLA
Create and maintain customer relationship on a day-to-day basis, e.g., communication, information gathering, operational review, escalation and reporting. Provide appropriate follow-up to customers
Collaborate with different product vendors to engage them in additional support in order to resolve the issues
Create working documents to detail configuration and using script or tools to improve work-flow and automation, if possible.
Who We're Looking For:
Bachelor in Telecom/Data/Computer Networking Engineering or equivalent
7 to 10 years of experiences in designing or implementing IP/MPLS networks and/or IP projects.
Good knowledge and strong background in IP technologies, Data Communication, LAN, WAN, MPLS and VPN services.
Good knowledge of Multicast network is a must.
IP Certification and Multi-vendor IOT experiences is advantage.
Strong troubleshooting, problem solving skills and working experiences on test equipments.
Clearly communicate (verbal and written) in English.
Self-motivated and self-development/learning.
Comfortable to meet and discuss solutioning/technology and technical escalation (network outage and resolution) with senior management in both company and customers
Able to manage activities under high pressure and critical deadlines.
Able to handle several important tasks at the same time.
Able to look at different factors and prioritize tasks and at times, work during customers' maintenance window periods
Possess strong customer management relation skills and able to develop and maintain the strong relationships within the organization and with Customers.
Additional optional skills or experience:
IP Video delivery experience is of a great advantage (IPTV/OTT/CDN/Broadcast)
Experience with server hardware, preferably both blades and rack mounted servers but not limited to HP DL* and BL* series, EVA, 3PAR.
Experience in Microsoft Windows Server, Microsoft SQL Server, SCCM, SCOM, Windows networking.
Understanding of High availability technologies: network redundancy, server clustering, RAID
Know-how on scripting technologies or coding experience is an advantage. Powershell is preferred.
Know-how on virtualization technologies, preferably Hyper-V.
If you're dedicated and have what it takes, click 'Want to Visit' now and chat with us!