What You'll Be Doing:
‣ Serve existing accounts by analysing work orders, planning daily travel schedule, investigating complaints, conducting tests and resolving problems
‣ Establish service by studying requirements, ordering and gathering components and parts, completing installation, performing acceptance tests
‣ Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements
‣ Keeps personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs
‣ Document service and installation actions by completing forms, reports, logs, and records
‣ Maintain customer confidence by keeping service information confidential
‣ Updates job knowledge by participating in educational opportunities, reading professional publications
‣ Accomplish operations and organization mission by completing related results as needed
‣ Comply with safety regulations and maintain clean and orderly work areas
‣ Any other duties assigned by the Managers
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