Improvements through Technology
CARE invests in advanced technological systems that allows us to have good visibility of clients IT infrastructure at a glance. This also greatly helps us organize the enormous amount of information that passes through and optimize the workflow processes to increase efficiency. CARE’s clients can feel the difference as we are able to take note of specific requests and requirements.
Preventive Approach in Managing IT
CARE adopts a pro-active preventive approach to managing IT. The CARE team actively resolve errors or warnings which shows in the system preventing break downs. CARE does not wait until a major server breakdown or total failure to happen before reacting. In such events, clients typically feel very stressful as well because their whole operation can come to a halt.
Serious About Quality Service
CARE is serious about quality service and response time. Having enrolled into ISO 9001:2008 voluntarily, CARE gets audited every year so that our operations are examined by unbiased, external parties. This allows us to get fresh perspective for improvements and at the same time keeps us in check ensuring that we meet our SLAs. Having the ISO 9001:2008 also assures clients that the same procedures and treatment are carried out.