Hi! Thanks for reaching out to us.
We are Tokyo-based IT company founded in 2016.
[ What We Do... ]
We handle online visa applications for our clients worldwide.
Helping our clients travel to many different countries.
60% of inquiries are in Japanese, 35% in English, and the rest is in any language our clients are comfortable with.
FOTORIA is a matching service for photographers and for those who needs them to picture a special moments.
FOTORIA is not in English yet, but soon will be! :)
[ Who We are Hiring... ]
We are currently looking for a professional in Customer Support desk.
You do NOT have to me experienced in this field, all you have to be is passionate about the job.
And be fluent(Writing based) in English.
*You do NOT have to be fluent in Japanese to work with us.
(But 99% of communications in office is in Japanese. & There are English speakers in office.)
*Work Schedule ... You will be working in shift work. Including night shifts (21:00 - 6:00).
*What to Support ... Provide customer support by e-mail (100% email) for our clients getting online visas.
Most inquiries can be handled by our e-mail templates.
[ Why Do It ... ]
As we provide 24 hours service worldwide online, we wish our clients to experience the best of our service.
[ Our Customer Support team ... ]
4 members in total.
All of them with unique backgrounds and highly skilled both in language, and customer support!
Q. Do you provide work permit?
A. Yes we do! We actually have several foreign employees who acquired/renewed their residence permit. (Engineer/Humanities/International Services Visa)
Q. Where is your office located?
A. At Shibuya Station. About 7 minutes walk from the station.
You can also use Omotesando Station as well.(also about 7 minutes walk)
Q. How will my interviews proceed?
A. 1. Interview with HR : You'll get to know more details of the job.
2. Interview with the Chief of the CS team *Held in Japanese. (Translator will attend if necessary.)