blu is a home-grown retail logistics company. We innovate to make retail logistics seamless.
blu is excited to pioneer the Federated Lockers and Collection Points (Locker Alliance) Programme alongside IMDA and partners, transforming the last-mile space in Singapore. We are looking forward to bringing greater convenience and cost savings to consumers, retailers, and logistics service providers.
blu provides a full suite of retail logistics services, from warehousing and inventory management to order fulfilment to last-mile delivery. Through our highly automated, end-to-end solutions, retailers can achieve greater synergies and focus on delivering the best brand experiences.
For last-mile delivery, blu has one of the largest automated parcel terminal networks in Singapore. Shoppers can collect on-the-go, from any bluPort, at their convenience. No more waiting for parcels (or missed deliveries) ever again!
The Executive, Operations Support will be part of a team that handles all operational queries and movements. The candidate must be able to respond to stakeholders with proper knowledge and understanding of the workflow, and, simultaneously coordinate with internal team. The candidate must be able to build sustainable relationship and trust with the stakeholders to ensure fruitful working relationships.
Respond to customer queries verbal and non – verbally
Efficiently handle customer issues and engage them accordingly
Ensure timely and effective communication with customers and internal team
Work with other teams to coordinate efficient execution of business tasks
Use of different tools to keep records up – to – date
Co- ordinate with internal team for timely execution of customer requests
At least 1 year of experience in a communications/customer care related role and/or operations support role
Strong interpersonal and communication skills
Self - motivated, eager to learn and flexible
Ability to multi – task, prioritize and manage time effectively
Strong phone contact handling skills and active listening
Willingness to learn and be challenged
A strong command of the English language