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Service Desk Engineer
on 2019-09-20 104 views

Service Desk Engineer - Training Provided

Capita Pte Ltd

Capita Pte Ltd members View more

  • Mavis Chau
    Business (Finance, HR etc.)

  • Dorothy Chern
    Other

What we do

Capita was founded in Singapore in 2007 as a local recruitment and staffing provider offering local and international placements. In just five years, we catered to growing demand by expanding our Asia footprint across the border to Malaysia to better serve regional clients. The next five years saw us going from strength to strength with acquisition by Japanese recruitment company PERSOL Holdings in 2015, followed swiftly by further expansion with PERSOL Holdings and US staffing agency Kelly Services’ joint venture in Asia Pacific that eventually formed the brand of PERSOLKELLY in 2017.

Capita is now a key brand under the PERSOLKELLY umbrella, offering premium human resource solutions to both MNCs and independent companies across the region in all industry sectors.


Awards
Our highly successful personalised approach to clients, and consistent drive to be a valued partner, has reaped numerous industry recognition and awards:

Silver Award for Best Recruitment Firm — Mid-Management Roles at the HR Vendors of the Year 2018
A Preferred HR Vendor of the Year for six consecutive years from 2010 – 2016
Enterprise 50 Award in 2012
Recruitment Agency of the Year 2015 — Silver Award (Asia Recruitment Awards)

Why we do

Mission
OUR VISION
To make Capita the top of mind company through delivering excellence with a professional and personalised service

OUR MISSION
• Align Capita’s goals with our clients’ business objectives through our personal relationships with each client.
• Nurture talents on their career growth path by unlocking each individual’s potential.
• Provide a collaborative and learning culture at Capita to be the employer of choice for our consultants

How we do

Capita knows how important the right executives are to the success of your company. Our professionally trained consultants operate and draw on their extensive contacts and market knowledge to offer a level of service considered by many to be unrivaled. At the same time, they pair with our talent pool as their dedicated career partners.

Professional. Personalised. Passionate.
Most of all, Capita is proudly passionate about understanding your organisation's most critical business challenges and its human capital needs. These are the standards that define our practice, the words our consultants live by, and the hallmarks of the unique partnerships with our clients that have helped them recruit, elevate, and transform their organisations.

Our corporate vision together with our holistic approach makes Capita the choice company for your staffing and selection needs.

Description

Responsibilities
- Serve as the first point of contact for customer seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customer
- Walk the customer through the problem solving process
- Direct unresolved issue to the next support personnel
- Provide accurate information on IT products and services
- Record events and problems and their resolution in logs
- Follow up and update customer status and information
- Pass any feedback and suggestion by customer to the appropriate internal team
- Identify and suggest possible improvement on procedures

Only shortlisted applicants will be notified by our consultants.

Capita Pte Ltd | EA license no.: 08C2893
Chau Chiu Fui, Mavis | REG No : R1877774

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Company info
Capita Pte Ltd
  • Founded on 2007/01
  • Service Desk Engineer - Training Provided
    Capita Pte Ltd