Asana is a leading work management platform, helping more than 60,000 paying customers and millions of users across 195 countries organize and manage all of their work. With Asana, teams move faster and accomplish more with less effort.

Asana’s mission is to help humanity thrive by enabling all teams to work together effortlessly. Think back to the last time you were deep in the zone—time flew by and the work flowed through you almost effortlessly. That’s how working together should be. Instead, information is scattered and responsibilities are unclear. We try to cut through the chaos with endless meetings and micromanagement, but we end up with less time and not much more clarity. At Asana, we’re building a place where everything from the most immediate details to the big picture are organized. With Asana, each person knows what they should be doing and why. This clarity, transparency, and focus allows teams to collaborate with less friction and produce great results. We believe coordination should be as effortless between people as it is between our own brains and bodies, that people should be appreciated, and love what they do.

At Asana we treat our culture like a product, one that deserves intention, attention, design, and upgrading just as much as any product feature. You will be welcomed into an inclusive, welcoming, and fun place to show up every day. This culture stems from our exceptional leadership and we continue to give our CEO a 100% approval rating on Glassdoor!

Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally by providing feedback to the Product team and broader business. To the entire Asana team, you’ll exemplify an empathetic, customer-focused perspective. You will join our Tokyo based team and report directly to the Head of Customer Success based in San Francisco. You’ll indirectly report to the Japan Country Manager, based in Tokyo. What you’ll achieve: - Maintain ownership of a portfolio of customers, by developing new relationships while supporting existing teams to drive adoption and retention of Asana - Execute on all phases of the customer journey, including deployment design and execution, change management consulting, business performance reviews, roadmap advisory, and renewal touchpoints -Partner with Sales, Support, Product, Marketing, while serving as the voice of your customers and the Japanese market by surfacing key trends and insights back to our Product, Research, and business teams in San Francisco HQ - Analyze customer usage data to identify, communicate, and act upon both risks and opportunities; Proactively drive data-driven, account-focused campaigns to increase customer engagement and product adoption - Travel periodically based on customer and business needs About you: - 3-5 years demonstrated success in an Account Management or Customer Success role - Prior experience managing a book of high-value customer relationships - Skilled at identifying and forging relationships with decision makers and influential stakeholders - Customer-centric and relationship-oriented at your core. You’re devoted to ensuring our customers’ success and adoption of Asana, advocate for regional customers’ needs, and genuinely care about customers - Self-motivated, proactive team player - Driven, process-oriented person - Have a strong understanding of the Japanese market - Japanese and English fluency