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Other engineer

Are you looking to fast track your career? Helpdesk Support WANTED!

Twilio

Twilio members

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What we do

  • Celebrating Twilio's 10th Birthday all around the globe!
  • Jeff Lawson in town for Singapore Team Building

Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.

Why we do

Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.

How we do

By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Description

Manage Helpdesk support requests through the ticketing system (Jira Service Desk)
Provide technical troubleshooting expertise to resolve various hardware and software upgrades, repairs and support.
Assist with A/V setups and troubleshooting.
Escalate requests to the appropriate party, as needed.
Replace or repair defective parts and equipment.
Assist in New Hire Onboarding Process: Computer Builds, Account Creation, Imaging, Setup, and Training.
Assist in creating and maintaining documentation on Helpdesk policies and user support.
Assist with Equipment orders and purchasing.
Assist in equipment and software inventory and asset tracking.
Monitor and remove virus, spyware, and other non-authorized software.
Complete special projects as requested.

Basic info
Looking for Other engineer
Job type Full-time
Company info
Founder Jeff Lawson
Founded on March, 2008
Industries IT (Internet/Mobile) / IT (Telecom/SI/Software)

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Location

15 Beach Road #02-00 Singapore 189677